CCleaner Pro - License Key Reinstall Software - Request processed not fulfilled

[Hylton Smith]

Greetings!

Hope you all have a great New Year!

Please assist. My Computer crashed due to a Windows 11 partition issue. I cannot retrieve my license key.

I reinstalled the OS and I am progressively reinstalling my apps.

Recently I have renewed my CCleaner Pro subscription. I have the proof of payment.

The email address on my Profile address was used:

{email redacted}

I have completed the License Key request several times. I have received no response.

Regards

Hylton

[nukecad]

Please do not put your email in public view, unless you want a lot of spam that is.

Quote

The email address on my Profile address was used:

When using the licence lookup tool you have to use the email address that was used to purchase CCleaner.

If you are still having problems using the lookup then you should contact support for assistance.

You can use the form here to raise your request:  https://support.ccleaner.com/s/contact-form?language=en_US&form=general

Please be aware that support are very busy at the moment and although you will get a ticket number when using the form, and an acknowlegement email, it's taking much longer that usual for a person to reply. (A week or longer).

Please also note that as it tells you in the email opening another ticket may put you back down the queue and so further delay the response.
(That's just the way that the automated queueing system works).

[Hylton Smith]

Thank you for your advise and response. Have a great day!