helpneeded96 Posted November 15, 2023 Share Posted November 15, 2023 I tried using my link to cancel my CCleaner trial but no matter how many links are generated it will not let me cancel, would it be possible for this to be fixed? The support sites are also down with it saying the DNS is not found so I sent an email through Cleverbridge's customer support, any help would greatly appreciated. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 15, 2023 Moderators Share Posted November 15, 2023 1 hour ago, helpneeded96 said: The support sites are also down with it saying the DNS is not found There has been an issue with the licensing server that we are told has now been fixed. I'd give it another try now. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 15, 2023 Moderators Share Posted November 15, 2023 If you are still having no luck then you will need to contact support and request that they cancel your subscription. You can use the form here to raise your request: https://support.ccleaner.com/s/contact-form?language=en_US&form=general *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Bowserb46 Posted November 16, 2023 Share Posted November 16, 2023 17 hours ago, nukecad said: If you are still having no luck then you will need to contact support and request that they cancel your subscription. You can use the form here to raise your request: https://support.ccleaner.com/s/contact-form?language=en_US&form=general With all due respect, Mr. Moderator, that is B.S. Making it hard to cancel a subscription suggests a less than ethical company. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 16, 2023 Moderators Share Posted November 16, 2023 With all due respect I am a user like yourself, not a company employee. I am aware of the current shortcomings with cancelling a subscription and my advice is what you need to do, it's your choice whether to take it or ignore it. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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