Jump to content

Cant cancel CCleaner trial


helpneeded96

Recommended Posts

I tried using my link to cancel my CCleaner trial but no matter how many links are generated it will not let me cancel, would it be possible for this to be fixed? The support sites are also down with it saying the DNS is not found so I sent an email through Cleverbridge's customer support, any help would greatly appreciated.

Screenshot 2023-11-15 052227.png

Link to comment
Share on other sites

  • Moderators
1 hour ago, helpneeded96 said:

The support sites are also down with it saying the DNS is not found

There has been an issue with the licensing server that we are told has now been fixed.

 I'd give it another try now.

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

Link to comment
Share on other sites

  • Moderators

If you are still having no luck then you will need to contact support and request that they cancel your subscription.

You can use the form here to raise your request:  https://support.ccleaner.com/s/contact-form?language=en_US&form=general

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

Link to comment
Share on other sites

17 hours ago, nukecad said:

If you are still having no luck then you will need to contact support and request that they cancel your subscription.

You can use the form here to raise your request:  https://support.ccleaner.com/s/contact-form?language=en_US&form=general

With all due respect, Mr. Moderator, that is B.S.  Making it hard to cancel a subscription suggests a less than ethical company. 

Link to comment
Share on other sites

  • Moderators

With all due respect I am a user like yourself, not a company employee.

I am aware of the current shortcomings with cancelling a subscription and my advice is what you need to do, it's your choice whether to take it or ignore it.

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.