Activation Error

[IAHawk]

I finally got CCleaner to install correctly and load but now I am having issues trying to activate it. Have two different licenses, one for "CCleaner Premium Bundle" and one for "CCleaner Premium - 5 users, 18 months" Both are good until March 2024. When I try to activate "CCleaner Premium Bundle" License I get this error message "Sorry we can't activate your license right now Error Code: SYSTEM (12029)". When I try to this activate "CCleaner Premium - 5 users, 18 months" license Iget this error message "sorry we can't activate your license right now Error code: ALPHA (0x10000003)" First which license do I use sine for some reason I have two different ones and how do I fix it?

 

Thank you

 

 

 

[nukecad]

A 12029 error appears to be caused by an incorrectly configured VPN/Proxy/Hosts file.

(The ALPHA error has also been seen before but we are not sure what causes that).

see if anything here helps. particularly post #2 by 'Guest JohnCCleaner':

 

As for why you have 2 licences ??? Do you remember buying 2?
Interesting that they both expire at the same time.
The 18-months is also interesting, that is not a usual time period for a licence and sounds like a special mid-subscription offer for existing customers. ie. one not available on the website.

[pr0rock]

I have problem with this activation 

[nukecad]

It looks as if there might be an issue with the licence server then.

As the messages say "Please try again later" it may only be temporary, or if it is a fault someone may already be working to fix it.

In the meantime I'll flag this up to the staff to be investigated.

[Laurence CCleaner]

Hi @pr0rock,
This issue has now been resolved please try to register your licence again and let me know if you have any further issues.