Windows to Mac

[kmm2908]

I have a current license for my PC but i am moving to Mac. How do i move my license over?

[nukecad]

The process will be different depending on which licence you have, and when you purchased it:

Is your current licence for Pro, Pro Plus, or Premium?

How many characters including the dashes are there in your licence key?
(Older keys have 24, newer keys have 20).

[kmm2908]

CCleaner Professional Plus 24 digits Thx for reply

[nukecad]

OK, the 24 character key is one of the 'old style' keys which indicates that your CCleaner Pro Plus licence was/is for 3 PC's

The newer 20 character Pro Plus licences are for 3 devices, so they can be used on PC, Mac, and Android alike.

It's a small but significant difference.

I does mean that if you want to use the time remaining on your existing licence, but transferred so you can use it on a Mac, you will have to get a new style Pro Plus or Premium licence, and have the existing time added to that new licence.

See here for an explanation of how to do that:

Once you do have a new style key then you can use that same key to activate CCleaner on any combination of  PC, Mac, or Android devices.
Just download/install CCleaner Free to the device and use the key to register/activate it as Pro.

[kmm2908]

Thanks for your reply but I don't understand why my license cannot be converted to a 20 digit license. Did I pay less for it than a new 20 digit license? Can I cancel the old pc license and transfer it to the Mac?

[nukecad]

It's just that at the time when you first purchased the licence it was for a different thing than the current licences are.
ie. you purchased a different product.
Once that licence runs out and you renew then it should be changed to a new style licence/key.

However I do note that in his post @DaveJustDave does stress "Customers who manually renew".
Which leads me to assume that if you have an auto-renewing subscription then it will just extend the existing licence without changing it to a new one.
TBH people with only PCs would not notice - unless/until they later came to try and activate it on a Mac or Android device like you now want to do.

If you have had an auto-renewal of your 24 digit Pro Plus licence since August 2022 then I'd suggest contacting support and asking for it to be changed F.O.C. to a 20 digit one so that you can use it on Mac (& Android) devices as well as PC.
I don't see why they shouldn't do that if/when asked.

(Of course if you first got your existing 24 digit licence after August 2022, maybe from somewhere other than Piriform, then that may be a different matter).

You can use the form here to raise a support ticket: https://support.ccleaner.com/s/contact-form?language=en_US&form=general

Or you can email them directly: support@ccleaner.com

Please be aware that support are very busy at the moment and although you will get a ticket number when using the form, and an acknowlegement email, it's taking much longer that usual for a person to reply.