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Refund Help.


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I did not know I was on an auto subscription. I have tried to contact support for multiple days and have gotten no response.


This is infuriating. I can't even use the live chat that I supposedly have.


If I try to submit a support ticket via my premium account, it keeps saying "Hmm, we think you're a robot." It won't let me submit.


Please help me with this issue. Thank you. 

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  • 3 weeks later...

Still waiting to hear back from support. It's been close to 4 weeks now. They responded to me, asking if I "really wanted to refund, and why", and I said yes. I explained why.


It's been another 3 weeks and just nothing. This may be one of the most frustrating experiences I have ever had with a vendor online. 


It really should not take this long.

Edited by brent4588
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  • 2 weeks later...

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