LondonB Posted August 31 Share Posted August 31 I am trying to create a support ticket for a refund request and cancellation per policy. The webpage gives me an error message, and the link via the consumer help page no longer exists. So I created a new forum account to try and reach out to support for a refund per policy. Thank you. Here are some attached proofs. A little more detaiI: I was a little late cancelling before the autopayment for this product. I did not intend for the auto-renewal to activate, so as per the refund policy, I would like to request a cancellation and full refund of the product. I did enjoy the free trial, but I can't afford the subscription price. The auto-renew was an accident in this case. Thank you. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 31 Moderators Share Posted August 31 Try contacting here. All previous Piriform link addresses have been move over to CCleaner ones. https://support.ccleaner.com/s/contact-form?language=en_US&form=general Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Admin Michael CCleaner Posted August 31 Admin Share Posted August 31 Hello, We are sorry to hear you were unable to contact us via the support page to request your refund. We will process your refund and confirm to you directly once this has been processed. Link to comment Share on other sites More sharing options...
LondonB Posted September 1 Author Share Posted September 1 Thank you very much! I appreciate the quick support. Ive used CCleaner for many years. Its a great program! Again, thank you. Link to comment Share on other sites More sharing options...
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