Help

[jaysam666]

Hello. Can anyone please help me as I'm at my wits end with trying to contact Ccleaner/Piriform. I had money taken out of my account for my subscription. I have sent so many emails, requested a refund and even sent an official freedom of information request and I have heard nothing from Ccleaner or Piriform. How can I get in touch please? 

[nukecad]

They do not seem to be responding to emails at the moment, we don't know why.

There is a contact form here which is currently working to raise a support ticket: https://support.ccleaner.com/s/contact-form?language=en_US&form=general

Just to note: Many people get the UK Freedom of Information and Right of Access (SAR) legislations confused.

Companies are not subject to Freedom of Information legislation and have no requirement to reply to FoI requests,
FoI is for requesting information held by Government and other public bodies -FoI is not for requesting personal information/data.
Whatdotheyknow' is a popular website for making FoI requests, (I use it myself),  here is their help page which explains what FoI is and what it is used for:
https://www.whatdotheyknow.com/help/about_foi

Companies and other organisations are subject to Right of Access legislation, commonly called Subject Access Request (SAR), regarding personal information that they hold about you.
https://ico.org.uk/for-the-public/your-right-to-get-copies-of-your-data/

 

 

[Laurence CCleaner]

Hi @jaysam666,
 Apologies that you have not received a response to your support request, we are reviewing the reason for this.
I am not able to see any recent purchases associated with the email address registered to your forum email address did you also use the same email address to submit your support request?
Please could you direct message me with the email address you used for your purchase or any purchase IDs that you would have received at the time of purchase so I can process the refund for you?

[VivianWalsh]

Any update from them?