EvilSound Posted July 12, 2023 Share Posted July 12, 2023 I have formatted Windows and now my keys don't work. I have contacted several times through the contact form on the web and there is no response. It is urgent! Link to comment Share on other sites More sharing options...
Moderators nukecad Posted July 12, 2023 Moderators Share Posted July 12, 2023 Do you mean that you have reinstalled Windows? What Windows version? Do you mean that it is your CCleaner licence key that isn't working now? Firstly are you entering the correct licence key? You can look up your current key here: https://www.ccleaner.com/support/license-lookup What error message are you seeing? It is possible that CCleaner believes that this is now a different machine, and you only have a licence for one machine. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
EvilSound Posted July 15, 2023 Author Share Posted July 15, 2023 Sorry, I did not receive a response email and I thought that they had not responded to this post yet. It has already been resolved. It just showed me an alert saying it will try again later. After several days of testing, it has finally worked. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted July 15, 2023 Moderators Share Posted July 15, 2023 Thanks for replying. That sounds like there was a server error which has now been fixed PS. We are not 'they' we are just users like yourself. When the CCleaner employees do post they use the CCleaner name and logo for their posts. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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