Jean Fuchs Posted May 5, 2023 Share Posted May 5, 2023 (edited) Bonjour. J'ai commandé et payé une licence Ccleaner pro mais ma boîte mail a été piratée et supprimée. Je voudrais récupérer ma licence sur une autre adresse mail. Qui joindre ? Que faire car mon compte est totalement lié à l'ancienne adresse (qui n'existe plus). Merci de votre aide Good morning. I ordered and paid for a CCleaner pro license but my mailbox was hacked and deleted. I would like to retrieve my license from another email address. Who to contact? What to do because my account is totally linked to the old address (which no longer exists). Thank you for your help Edited May 9, 2023 by Dave CCleaner translation added Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 5, 2023 Moderators Share Posted May 5, 2023 support@ccleaner.com. include your old email in the message ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Jean Fuchs Posted May 9, 2023 Author Share Posted May 9, 2023 (edited) Merci. Le problème est que Ccleaner me propose, pour récupérer ma licence, d'indiquer l'adresse mail lors de ma commande. J'indique donc mon adresse piratée et supprimée et CCleaner me renvoie ma licence sur une adresse qui n'existe plus. Donc je n'ai toujours pas ma licence. Cordialement THANKS. The problem is that Ccleaner offers me, to recover my license, to indicate the email address during my order. So I indicate my hacked and deleted address and CCleaner sends me back my license to an address that no longer exists. So I still don't have my license. Cordially Edited May 9, 2023 by Dave CCleaner translation added Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 9, 2023 Moderators Share Posted May 9, 2023 1 hour ago, Jean Fuchs said: Merci. Le problème est que Ccleaner me propose, pour récupérer ma licence, d'indiquer l'adresse mail lors de ma commande. J'indique donc mon adresse piratée et supprimée et CCleaner me renvoie ma licence sur une adresse qui n'existe plus. Donc je n'ai toujours pas ma licence. Cordialement Please use google translate to post in english. Write in your email to them explaining the new email address. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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