Recuva window closed without me closing it

[Mattylad]

Hi, this is my first post here.

I tried running a deep scan on all my drives a few weeks back, searching for all file types. I left the scan to run as I knew it'd take a good while to complete. However, upon turning on my monitor again I saw the Recuva window had disappeared. I ran the same scan in debug mode and it generated the attached files. I'd appreciate it if someone could take a look and see what the problem may be and advise me on what I may be able to do in order to be able to run the scan successfully?

Thanks, Mattylad.

Recuva_log[1_53_1087 (64-bit)][25-07-2022_11-48-44.666].txt Recuva_log[1_53_1087 (64-bit)][25-07-2022_11-52-29.601].txt

[nukecad]

29 minutes ago, Mattylad said:

... , upon turning on my monitor again .....

Recuva needs to be able to see the drive the whole time that it is working.

If your computer goes to sleep and/or the drive powers down then it can't see the drive anymore and so has to stop.
Which means that you have to start all over again.
(Recuva may contine it's scan after the computer/drive wakes up, but you won't be able to do anything with the results, because the contents of the drive may have changed).

Try setting your computer to never sleep before running Recuva, see this post:

 

[Mattylad]

@nukecadThanks for replying. I have made the changes laid out in your linked post and am trying the scan again. I am running Recuva on a desktop and am including an external hard drive in my scan. I have set my monitor to never turn off also.

I'll let you know how I get on once the scan had finished this evening.

Thanks again.

[Mattylad]

Hi again.

I tried again and the same thing happened, the window closed. I tried again in debug mode and found the attached error message and got the attached logs. I didn't send a report.

What could be wrong?

Thanks.

Recuva_log[1_53_2083 (64-bit)][16-08-2022_19-28-11.325].txt Crash Report.docx

[nukecad]

Sorry I have no idea how to interpret Recuva logs.

Hopefully someone else will be able to give an answer here.

Or you can contact support directly by emailing them at support@ccleaner.com

[Mattylad]

Ok. I'll see if someone else can interpret the log for me and I may email the address you've given me.

Thanks for your help.

[Mattylad]

Hi.

I emailed support and have received no reply so far.

Is there anyone here who can interpret Recuva logs?

Thanks, Mattylad.

[nukecad]

When did you email them?

Support are usually very quick to reply, generally the same day if not within hours.

Have you checked your email spam folder to see if their reply got put in there?

[Mattylad]

Hi.

I emailed support on 22nd August and received a couple of emails saying my request is being reviewed.

My junk folder hasn't got anything in it related to Piriform.

[nukecad]

I'll escalate this to the staff.

[Mattylad]

Thanks.

[Guest Andrei CCleaner]

Heya @Mattylad, rest assured our team will get to your ticket. We have a lot of priority tickets in our queue at the moment so apologies for the time taken on this matter.

[Mattylad]

Ok, I understand.

Thanks.