Mattylad

Ok, I understand. Thanks.

Thanks.

Hi. I emailed support on 22nd August and received a couple of emails saying my request is being reviewed. My junk folder hasn't got anything in it related to Piriform.

Hi. I emailed support and have received no reply so far. Is there anyone here who can interpret Recuva logs? Thanks, Mattylad.

Ok. I'll see if someone else can interpret the log for me and I may email the address you've given me. Thanks for your help.

Hi again. I tried again and the same thing happened, the window closed. I tried again in debug mode and found the attached error message and got the attached logs. I didn't send a report. What could be wrong? Thanks. Recuva_log[1_53_2083 (64-bit)][16-08-2022_19-28-11.325].txt Crash Report.docx

@nukecadThanks for replying. I have made the changes laid out in your linked post and am trying the scan again. I am running Recuva on a desktop and am including an external hard drive in my scan. I have set my monitor to never turn off also. I'll let you know how I get on once the scan had finished this evening. Thanks again.

Hi, this is my first post here. I tried running a deep scan on all my drives a few weeks back, searching for all file types. I left the scan to run as I knew it'd take a good while to complete. However, upon turning on my monitor again I saw the Recuva window had disappeared. I ran the same scan in debug mode and it generated the attached files. I'd appreciate it if someone could take a look and see what the problem may be and advise me on what I may be able to do in order to be able to run the scan successfully? Thanks, Mattylad. Recuva_log[1_53_1087 (64-bit)][25-07-2022_11-48-44.666].txt Recuva_log[1_53_1087 (64-bit)][25-07-2022_11-52-29.601].txt