RickJ Posted July 14, 2022 Share Posted July 14, 2022 I have asked for licencing information three times and am told an email was sent to me but nothing has ever showed up. I lost my software in a computer cleaning/reset and need that info to reinstall. What are my options? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted July 14, 2022 Moderators Share Posted July 14, 2022 Have you tried the licence lookup page? You need to use the same email address that you used when buying CCleaner. https://www.ccleaner.com/support/license-lookup *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Guest johnccleaner Posted July 19, 2022 Share Posted July 19, 2022 That would either indicate that there is no licensing data associated with the email address entered, OR the message is ending up in your junk/spam folder and going unnoticed. If you purchased with an older email account you no longer have access to, please contact our support team via the Contact Us form located here: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 or by emailing support@ccleaner.com directly with the old email address and/or your 9-digit order reference number and we'll be happy to get it moved to the new email address for you. :) Link to comment Share on other sites More sharing options...
Guest johnccleaner Posted July 19, 2022 Share Posted July 19, 2022 P.S. We don't change the message to say 'there's no licenses on this email address, try again' because that would be a major security risk - people with nefarious goals could then put in email addresses of interest and use the message to see whether or not they're our customer. Link to comment Share on other sites More sharing options...
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