Password manager ext problem (Dashlane)

[j2images]

I had Lastpass installed and working. When starting today, a Dashlane popup appeared and Lastpass was gone. We have a problem here...

[Dave CCleaner]

@j2images: That does not seem like intended behaviour.  I was able to replicate and have escalated to the development team.

[PROVERITAS]

I have the same problem.  My LastPass will not load but somehow, Dashlane became installed as an extension without my knowledge, and IT cannot be removed !

[skonik]

Something goes wrong here with Dashlane. I  can't uninstall it and there is not appear on the extensions tab.

I use other extension for my passwords (Blur) but dashlane pop up, in front of my exist password manager panel .

so, in every site that i was going to login i try to stop dashlane pop up and try to reach my password manager panel to login.

It is annoying, please try to fix it , or find a way for uninstall dashlane extension.

[Reboots DaMachina]

Dashlane extension is definitely a problem possibly even a security problem. I'll be changing my default browser to Firefox until I read that this was a big mistake at ccleaner appdev/devops. 

[Dave CCleaner]

Has been confirmed as bug and fix in progress.

[ACP]

Why is Dashlane now active and not able to be removed or even turned off?  This feels very insecure.  Furthermore, it has replaced my existing Last Pass and I can't even add LP back! 

This is a serious problem. CCleaner is getting WORSE not better. 

[KateShortForBob]

I have updated to Version 101.0.16440.70 and it still cannot be removed.

[dk54]

I have been using the CCleaner browser since last year on my laptop but all of a sudden Dashlane password manager started appearing all over every website I logged into.  I continually checked the box not to save passwords with Dashlane.  Today I had to totally remove the CC Cleaner browser as there was no way uninstall Dashlane and it had taken over all of my saved passwords.  It was not in my program list and it was not showing the the extension.  It was like it was hiding in the background saving passwords.  Very suspicious.

After removing the CCleaner browser I had to reload all of my bookmarks and start all over.  This was hours and hours of work on my end that CCleaner cost me.

I have used the C Cleaner application for a utility for years but will never use their browser again.  This is terrible.

[Dave CCleaner]

@KateShortForBob, @Reboots DaMachina, @j2images, @PROVERITAS, @skonik  : The issue was a misconfiguration of an update intended to facilitate use for DashLane users that went too broadly, and then had to be unpicked to make sure that when reverting, actual DashLane users weren't adversely impacted.

I checked this morning and it looks like a fix is in.  I am seeing my LastPass back and DashLane back off. 

Can you confirm that you are seeing the same thing?

 

[whyamihere]

OK it's been months with this problem and all the devs at ccleaner, microsoft and dashlane are saying is the broken solutions "open control panel..." "...or delete browser extension..." Think this is malware, I didn't ask for it. It's installed itself, It's not showing up in programs or extensions tab and there's litteraly no way to remove dashlane from ccbroswer it seems. There's literally no way to get rid of this malware and the devs keep sending us round in the same circle. jerk I'm going to switch to Firefox today. As clearly your running malware now.

[KateShortForBob]

I see that it's still here, and the Remove Extension button does nothing: https://addons.ccleaner.com/extension/dashlane/fdjamakpfbbddfjaooikfcpapjohcfmg

[Dave CCleaner]

As per the above, the fix was in a few days ago, but if it hasn't reverted for you yet automatically, please try the following to give it a nudge:

• Click on the 3-dot menu burger on the top right corner of the browser and select “Extensions” (or just go directly to secure://extensions/)
• Enable “Developer mode” with the toggle in the top right corner of the window
• ... and then click the "Update" button

 

[KateShortForBob]

Still there, I'm afraid.

[Marc Hlaktoong]

OK so I'm having exactly the same problem with DashLane. The suggestion to use the developer mode button doesn't workat all. In fact the DL box popped up on this site as I was typing into this site. The don't show this again box in DL won't stay hidden after you use Ccleaner and then it will come back. I even had the DL people remove my acc. or my email add. & I don't remember even giving it to them and still this thing persists. It's not in my extension page so please stop telling people to go there. Also about a month or more ago after another broweser update for some reason when I created a desk top icon they would also then appear on my REVO Pro uninstaller program as seperate programs. The people at REVO said that's not supposed to happen and it never did until the update from Ccleaner.  So I deleted one of them and like the person above me here it wiped out all my saved favorites, 100's of them just gone from the web browsers home page and even in seperate folders the links were cut. 

 So I really liked using this browswer, but after these 2 wierd seemingly unfixable on my side problems if 1 more F up like this happens I will have to delete the Ccleaner browser, shame cause at one time it was the best out there. OK so I know it's free and you are trying to monitize it to make some money but someone there is doing a half assed job of not pre-viewing these things before you added them on. Either stop with these add ons and revert back to when you 1st brought this out or if it's costing you guys more to run it then just end it completely cause it's headed towards shooting it's self in the head and becoming to problematic. Thanks, Marc

[CyberSecGuru]

I also tried this "suggestion" and nothing!  Very frustrating and concerning to think that this malware may be grabbing my userids and passwords without my knowledge and doing who knows what with them!  As a Cyber Security expert, this is BS!  If it is not fixed quickly with a rapid fire update, I'll be forced to go back to Firefox, which is unfortunate.

[Marc Hlaktoong]

I don't know if this happened to you but after I had DL remove my email add. it got worse. So now I'm thinking it isn't really them, it's completely Ccleaners fault.  The 1st thing they did about 2 years ago I didn't like was to start putting sites in the Add Shortcuts that I didn't even go to. I guess that was a sneaky paid ad form. So for me and I might be the only one here with the wierd leakage of creating a desktop icon and then it linking it self into my REVO Pro uninstaller as a seperate full propgram, that's not good. Now this fiasco, it's like they hired a few Microsoft people and now you get unwanted updates that fail. There is now also a different problem that has popped up in the last week. When you go and do the update cause it mimics Chrome when they do, Chrome updates and relaunches just fine, Ccleaner????? nope I just keep hitting the relaunch button and it doesn't take. So now a new failure, who the hell is in charge with this thing anyway? If they don't want to support this anymore just say so and I'll bail out and jump ship. Please just revert back to when you 1st did this, stop with the bad code. Someone there doesn't know what they are doing. 

 So CyberSecGuru I've been using DuckDuckGo more and more and I really like it so that will be my choice, I will hate to lose all my new saved favs. but this ship is sinking and I'm not going down with it, man what a mess, thanks,...........M

[KateShortForBob]

We have a winner, it seems. The most recent update allows the extension to be uninstalled.

[Marc Hlaktoong]

OK cool but I just tried to update and it just keeps saying to relaunch, I updated Google Chrome to something 102........ but Ccleaner is stuck on 101........., so another problem. I went to trouble shooting and it seems their best suggestion is to delete it then re-down load, if I have to do that and again lose all my saved favs. then I'll just move on. Are there any suggestions on how I can stop this repeating relaunch and why it's all of a sudden happening? 

[CyberSecGuru]

Well, I just updated mine and it worked like a charm!  Just goes to show a little bitching can go a long way.

[Marc Hlaktoong]

OK so this is weird, I still can't update the browser but it seems for now the Dashlane box is gone, I did though go to the Security page and undid the PW manager and maybe that did it. OK so cool now onto the update browser problem, I'm not even gonna try and deal with the REVO Pro uninstaller foul up, Just hoping I can fix the relaunch stuck thing. 

[skonik]

OK, I update mine and it worked, at last everything back to normal.

Except that now, i don't want to see Dashline company and its products, never again.

As Ccleaner browser, i am very satisfy cause is one of the best safe and privacy browser

[skonik]

NO, not again,..... Dashline appear  again with a magic way, without asking. No way to disable or remove extension

Always popup even if i choose to not appear .

 

[Marc Hlaktoong]

Hey so I bit the bullet and deleted the Ccleaner browser completely. Didn't want to do it but it's just too floogy and unstable now. I don't blame them wanting to monetize this to pay for the upkeep but their process isn't working. So I have Google Chrome then downloaded Duck Duck Go and everything works fine now. Yeah I have to now rebuild the favorites folder but I'll just do that slowly. I also ran into a problem that when I deleted the browser and tried to reinstall it failed 3 X's and so that pushed me to give up on this altogether. Love the Cleaner Pro, will never return to the browser and maybe they have given up also cause it just doesn't pay and want to sabotage it so people like me throw in the towel. I could be wrong,  we had a saying at the USPS "oh well s**t happens, then you're dead" I found a better alternative. 

[skonik]

Ok now, seems that i developers fix it.  

I choose to remove Dashline  from extensions, and finally removed.

I hope it does not appear again

 

Edited June 23, 2022 by skonik