CCleaner Pro "Unable to Reach Server"

[Prowlingbear]

I have CCleaner Pro and in the Security Box it reads "unable to reach server"?

What do I need to do to get this box to activate?

Thank you for the help.

[nukecad]

You need to be online of course, if you are online and it's still not connecting try again later. the server may be temporarily unavailable for maintenance or whatever.

Is it just 'Security' or is it both 'Speed' and 'Security'?
I believe they use different servers so if only one of them is unavailable it's probably a server side issue.
If both are unavailable it's either because you are offline, or something is blocking the connections.

If the problem persists (or if both buttons show unavailable when you are online) you should check that your Antivirus/Firewall is not blocking the connection.
Which AV are you using?

[Prowlingbear]

Just Security box fails to connect.

Using McAffee

[nukecad]

A bit odd that  that only one of them is being blocked for you, but odd things do happen.

I'd check first if your McAfee is the latest version available.
https://service.mcafee.com/?articleId=TS102018&page=shell&shell=article-view
But don't just 'Check for Updates' in McAfee itself -That could tell you that the version you have is up to date with signatures, but it may be an older software version.
We see a few AV's that do that, where you still have to go to the website to get the latest software version.
McAfee say it themselves on their website, in a round about way:

Quote

If your version numbers indicate that your installed product is older than the oldest supported version, your software might be insecure. We strongly recommend that you update your software to the latest version available for your system.

 

Then I'd check if your firewall is blocking the connection:
https://service.mcafee.com/?articleId=TS101322&page=shell&shell=article-view
https://service.mcafee.com/?articleId=TS100813&page=shell&shell=article-view