Switch licenses

[IslandEd]

I have a 5 user professional CCleaner license which I recently purchased.

One of the computers upon which I installed CCleaner a week ago failed and has been retired.

Is there a way to switch the user license on the out of service computer to another one of my computers.?

[Nergal]

your best bet is to contact support at support@ccleaner.com .

We're more of a user forum and can't really help with licenses

[Dave CCleaner]

On 01/10/2021 at 17:27, IslandEd said:

Is there a way to switch the user license

There is no explicit deprovisioning system for CCleaner Professional (that is more of a function for the managed endpoint products for larger businesses like CCleaner Cloud).

However, for CCleaner Professional the licensing limits are fairly robust to the kind of scenario that you describe - if you swap out a couple of old retired computers with new ones over time, you shouldn't have any trouble.  Where things can go bad is if the "retired" computers start springing back into life - so if your old machines are being sold off in an intact state then best to uninstall CCleaner Professional from them before they go to someone else.

If a 1-5 seat CCleaner Professional licence seems to pop up on new computers every week (eg: it's being used as a roaming tech support tool for client computers as a one-time break-fix tool) then that is certainly going to be a problem unless you have licensed CCleaner Technicians Edition, which is specifically designed for that purpose.