CCleaner client stuckon "Customer Authentication" while purchasing Pro

[Racktoar]

Hi,
So I was thinking of buying CCleaner Pro. But while I was checking out the client got stuck on Customer Authentication. I can see it's loading, but seems odd for it to load for several minutes.
I don't want to shut the client down and then try to do it again and risk it paying double...

Any suggestions?

[nukecad]

Which version of CCleaner is this? Windows, Mac, Android, Cloud, Business, Technician, etc.

If it's Windows or Mac, and if you have been emailed a licence key after purchasing Pro then see here for help with registering:
https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional#where-do-i-enter-my-license-key-ccleaner-for-windows--0-7

[Racktoar]

2 hours ago, nukecad said:

Which version of CCleaner is this? Windows, Mac, Android, Cloud, Business, Technician, etc.

If it's Windows or Mac, and if you have been emailed a licence key after purchasing Pro then see here for help with registering:
https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional#where-do-i-enter-my-license-key-ccleaner-for-windows--0-7

It's on Windows 10, latest version 5.82.8950.
I have not recieved and e-mail, the client is still stuck on "Customer Authentication", simply loading.

[nukecad]

I've never seen that before.

It looks like a server connection problem. Which could be at Cleverbridge, or at Mastercard, or anywhere in between.

Personally I'd cancel it and try again. (Maybe check there isn't something like a DDOS going on at Mastercard).

As it doesn't seem to be connecting with Mastercard it's unlikely that you will get charged if you abort it.

If you should try again and find yourself charged twice then an email to support@ccleaner.com will sort it out and refund you.

Edit- maybe try the webpage rather than through the app. Look for offers.

[Racktoar]

7 hours ago, nukecad said:

I've never seen that before.

It looks like a server connection problem. Which could be at Cleverbridge, or at Mastercard, or anywhere in between.

Personally I'd cancel it and try again. (Maybe check there isn't something like a DDOS going on at Mastercard).

As it doesn't seem to be connecting with Mastercard it's unlikely that you will get charged if you abort it.

If you should try again and find yourself charged twice then an email to support@ccleaner.com will sort it out and refund you.

Edit- maybe try the webpage rather than through the app. Look for offers.

Cancelling it didn't cause double charge after I tried again. But trying again did the same thing.
So I decided to buy it on the website instead.
But, on the client was a deal to buy it for 24,99 Euro(or dollars or whatever), instead of 29,99. This deal was not on the website.
Could that be the issue?

[nukecad]

You will have paid what it said on the site when you purchased, (if you contact support and explain that the purchase from CCleaner itself wasn't working they might be able to do something for you and match the offer price).

PS. It does pay to look at a few different official webpages.
Looking just now I found the first one linked from the standard https://www.ccleaner.com/ page at the standard price of £24.95 (GBP), then another official page offering it at £19.95 instead of £24.95, but a 3rd official page has a different offer and has it at only £17.46 GBP.
All 3 official pages came up on a quick google search so it just depended which one you clicked.
(We are never sure on the forum just what deals are running at any time, only the staff/support know that).

You'll often find the same on other software websites (one deal on one page, a newer different deal on a different page)  the deals change all the time so it always pays to check a couple of the websearch hits when buying any software.