dutchqmomma Posted June 15, 2021 Share Posted June 15, 2021 I have been a user of CCleaner for several years now. My family all uses the same computer. My wife saw the popup on the screen and renewed under her name and got the software renewed...but it wasn't. It was a brand new subscription. Today I just got an email that I have been billed for the 'real' renewal of the software. So I have paid twice for the CCleaner for the same year. How can I get this rectified? Either get my money back for the subscription my wife paid for (she was only trying to help) or cancel the current subscription that popped into my email today (the real renewal). How can this be rectified? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 16, 2021 Moderators Share Posted June 16, 2021 It would be best to contact Piriform directly about subscription matters. Either by email support@ccleaner.com or online at https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Guest Stephen CCleaner Posted June 17, 2021 Share Posted June 17, 2021 I'm sure we can sort this out if you get in touch via the details hazelnut has provided above. Link to comment Share on other sites More sharing options...
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