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  I bought new computer and have to reload Ccleaner, I put reg number in and it asks for my name at time of purchase, Ive tried every name ive ever remembered using and none work.

It keeps telling me its in my purchase confirmation but I cant find it and when I read through help it says its in the original email, ive registered this last sept and I lost all that info when windows was reloaded.

     It says contact us in support then theres no apparent way to contact them....its totally frustrating and it just might keep me from re registering, we shouldnt have to go through this song and dance to re register a program youve paid for.

     If anyone can point me in a direction so that I can find the name I used, id appreciate it

 

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1 hour ago, lpast said:

It says contact us in support then theres no apparent way to contact them

In your email purchase confirmation from Cleverbridge there should be the contact address for customer support - support@ccleaner.com.  Note that this is a service for customers with an active paid licence, so is not widely publicised on the CCleaner website. If you contact them from the email address that you used to make your purchase then this will create a support ticket which will get a receipt confirmation, followed up by a personalised response.

To save some time though, if you need to recover your licence registration information (key and registered name), you can visit https://support.piriform.com/ and click on the blue "Send me my license details" button to get these sent to you instantly. 

Also handy would be this guide to registering your licence key: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional.  9 times out of 10 the issue comes down to mistyping the licence key (usually entering the number "1" instead of the letter "i" or something similar).  We strongly recommend copy-pasting the information from either the order confirmation email, or the licence details information you would receive from the licence lookup form.

Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Defraggler - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup

To find out how we protect your privacy - read CCleaner's Data Factsheet.

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Just now, Dave CCleaner said:

In your email purchase confirmation from Cleverbridge there should be the contact address for customer support - support@ccleaner.com.  Note that this is a service for customers with an active paid licence, so is not widely publicised on the CCleaner website. If you contact them from the email address that you used to make your purchase then this will create a support ticket which will get a receipt confirmation, followed up by a personalised response.

To save some time though, if you need to recover your licence registration information (key and registered name), you can visit https://support.piriform.com/ and click on the blue "Send me my license details" button to get these sent to you instantly. 

Also handy would be this guide to registering your licence key: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional.  9 times out of 10 the issue comes down to mistyping the licence key (usually entering the number "1" instead of the letter "i" or something similar).  We strongly recommend copy-pasting the information from either the order confirmation email, or the licence details information you would receive from the licence lookup form.

Thanks for responding dave, the second option you offered email pirofom support WORKED and I got the name I used....Thanks again I appreciate it

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