récupérer le nom utilisé pour l'achat ccleaner professionnel

[jean claude]

Bonsoir

J'ai rentré ma clé d'activation ccleaner professionnel mais lorsque j'inscris mon nom dans la fenêtre adhoc, une fenêtre m'informe que ce nom ne correspond pas au nom incrit lors de l'achat

Comment puis-je récupérer ce nom où l'email de confirmation d'achat que je n'ai plus?

Merci pour les conseils que vous pourrez me donner

 

Translation:

Good evening I entered my professional ccleaner activation key but when I enter my name in the adhoc window, a window informs me that this name does not correspond to the name entered during the purchase How can I recover this name or the purchase confirmation email that I no longer have? Thank you for the advice you can give m

 

[nukecad]

Take a look at the common registration issues and how to fix or avoid them:
https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional

One thing to check for is if you have used accented characters in your name when purchasing you have to use the same when registering.
é is not the same as e,  - ù is not the same as u, and so on.

If you no longer have your purchase confirmation email then you can look up your registered licence details here, you will need the email address that you used when you bought the Pro licence:
https://www.ccleaner.com/support/license-lookup

Failing that you can contact support. You should email them at: support@ccleaner.com
Again you will need to supply the email address that you used when you made the purchase so that they can find it.
Support may take a day or two to reply, they are busy following Black Friday and Cyber Monday.