Kevin B Posted November 9, 2020 Share Posted November 9, 2020 I paid to renew my subscription in October. It expired yesterday. I am still showing that my subscription expired. What's my next step? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 9, 2020 Moderators Share Posted November 9, 2020 You need to contact support to resolve licencing issues; it's not something that we can do on the open forum. (For security/privacy we can't see licence information here). You should email them at: support@ccleaner.com If possible send your request from the same email address that you used when registering CCleaner. (If that's not possible then noting that registered email address in your request, if you can, will make it easier for them to find your account). You should get an automatic acknowledgement by return email that your request has been received and is in a queue for action, if you can't see one then check your email spam folder. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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