Glazurno Posted March 23, 2020 Share Posted March 23, 2020 (edited) I canceled my subscription last year , right after I purchased the program. I remember that for sure. But yesterday the money was withdrawn from my card, two weeks before the end of the subscription. I didn't have time to check the condition. Right now, I can 't cancel my subscription again - it turns on automatically every time. I want my money back. I wasn 't going to renew my registration. The dollar exchange rate in Russia has increased and the price of the program is now too high. This situation is very unpleasant for me. Edited March 23, 2020 by Glazurno Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 23, 2020 Moderators Share Posted March 23, 2020 You need to contact support to resolve licencing/subscription issues; it's not something that we can do on the open forum. There is a contact form here: https://support.piriform.com/hc/en-us/requests/new Or you can email them: support@ccleaner.com Be aware that we are told they are busy at the moment, and so the reply may be a bit slow. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Guest Sandra CCleaner Posted March 27, 2020 Share Posted March 27, 2020 Hi there, we're sorry about the issue with cancelling your subscription. Please contact our support team on the details above to request a refund. Rest assured we offer a 30-day money-back guarantee. Link to comment Share on other sites More sharing options...
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