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rablack97

Nobody answers support request submissions

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Posted (edited)

I have submitted 3 requests about my subscription over a week ago and there has not been one response to any of them, so i figured i would try the forum as there seems to be activity here.  Please advise on how I can upgrade my current subscription.

Thanks.

Edited by rablack97
cause

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I have flagged this to staff members who can check what has happened to your support tickets.

Just quickly though, have you checked your email spam folder to see it the replies are in there?

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Yes, and there is nothing there.  I scan both inbox and spam looking for replies.

Thanks so much for looking into this.

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Hi @rablack97, thanks for reaching out to our support team. They are busier than usual at the moment, and unfortunately there is a slight delay in receiving responses but a member of the team will be in touch with you as soon as they can. 

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