roger williams Posted January 13, 2020 Share Posted January 13, 2020 ccleaner is telling me that i am off line but only in speed and security please advise Link to comment Share on other sites More sharing options...
Moderators nukecad Posted January 13, 2020 Moderators Share Posted January 13, 2020 It's a badly worded message that they have promised to change. It doesn't actually mean that you are offline, it means that Health Check cannot contact CCleaners server for some reason. Those 2 functions need to contact the server to check against the database for any updates available to applications on your computer. (Note those 2 functions are only available in the Pro version). It may just be a connection problem in which case try again later, but more often it is your Anti-Virus blocking CCleaner from passing through the Firewall to contact the server. Try making CCleaner an exception in your Anti-virus, - google for how to add an exception in the particular AV that you use. (eg. google- "Add an exception to Avast anti virus" would find instructions for Avast). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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