LynMcK Posted July 31, 2019 Share Posted July 31, 2019 Hi, I am very new to this! I paid for Pro up front, and I spent 8 hours today on Recuva doing a Deep Scan, to find a very important file. I was delighted that the file was found, however when I went to open it, I was asked for payment! So there I was, a paid up customer sitting with an 8 hour deep scan result that I can not open! Can anyone help me with this please?? I am quickly running out of time to complete the work on this file. Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted July 31, 2019 Admin Share Posted July 31, 2019 That does not sound usual. Can you screenshot please? Also, so we can try to find your details in a hurry, did you purchase Recuva using the same email address as you registered on the forum? Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
LynMcK Posted August 1, 2019 Author Share Posted August 1, 2019 Yes, I used the same email address. Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted August 2, 2019 Admin Share Posted August 2, 2019 If you click on the "OK" button you can close the screen. Your file has been recovered. As a paying customer you can avoid seeing the upgrade sales pitch for the thing that you've already bought by entering your registration details from your email receipt in the product - Options > About > Upgrade to Pro https://support.piriform.com/hc/en-us/articles/204044094-Problems-activating-or-registering-Recuva-Professional- Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
LynMcK Posted August 2, 2019 Author Share Posted August 2, 2019 Thank you for this Dave. I tried your suggestion and it let me continue until I clicked 'restore'. I clicked 'okay' and guess what? I was taken back to the 'upgrade' page. Link to comment Share on other sites More sharing options...
LizKing99 Posted May 8 Share Posted May 8 (edited) It seems like there might be an issue with the file recovery process. Have you tried reaching out to Recuva's customer support? They should be able to assist you with accessing the recovered file since you're a paid Pro user. It's important to get in touch with them promptly, especially considering the urgency of completing your work Edited May 8 by LizKing99 Link to comment Share on other sites More sharing options...
Moderators nukecad Posted May 8 Moderators Share Posted May 8 1 hour ago, LizKing99 said: ......, especially considering the urgency of completing your work So you thought that you'd "urgently" reply almost 5-years later? Please read the date of posts before replying. *** Out of Beer Error ->->-> Recovering Memory *** Keep getting logged out of websites? See this link: https://community.ccleaner.com/topic/67601-saved-passwords/#comment-349999 Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link: https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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