rschneider Posted June 22, 2018 Share Posted June 22, 2018 BOTH Speccy v1.32.740 AND Defraggler v2.22.995 are misidentifying a WD Black 750GB HDD an an SSD. The drive is Western Digital WDC WD7500BPKX-22HPJT0. It was manufactured Aug 2014, so is nothing new to the tech world - it is a multiplatter rotatating disk HDD. WHY are both Speccy and Defraggler misidentifying it as an SSD? Defraggler has had this bug since v2.07 back in 2011, if not earlier. WHY hasn't this bug been fixed? By the way, I've used Speccy, Defraggler, CCleaner, and Recuva for MANY years, and have been a Piriform evangelist also for several years (and I install your products on computers I work on for others). But this long-running bug (misidentifying both SSDs as HDDs "AND" HDDs as SSDs) - as reported in your Community Forum by users - should have been fixed LONG AGO. When are you going to fix this bug? It is very frustrating to your users. Link to comment Share on other sites More sharing options...
Moderators mta Posted June 22, 2018 Moderators Share Posted June 22, 2018 +1 all I can add is the Admin and Dev Teams know about it (obviously after all this time). the closest thing I have seen to an official response is a suggestion they may be thinking about a 'manual override switch' but that never eventuated with the latest releases - so who knows. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
rschneider Posted June 22, 2018 Author Share Posted June 22, 2018 The HDD I refer to in my original post has a highly fragmented C: drive (42%), and needs the robust defrag accorded to HDDs. ADDITIONAL INFO: Defraggler incorrectly reports all 3 NTFS partitions on this HDD as SSD - "HOWEVER", it correctly reports the FAT32 OEM Tools partition as HDD. (That's right, 1 drive with 4 partitions, with 3 being reported incorrectly as SSD, and 1 partition - the FAT32 one - reported correctly as HDD). - Maybe this info may help Piriform devs get some insight into the bug. With 42% fragmentation, I need the robust defrag accorded to HDDs. But I don't trust Defraggler to do the job right after misidentifying the drive as SSD. Why dismiss a Warning about SSD defragging, take the time to defrag/optimize/whatever, and NOT get a proper HDD defrag? I (and other users) can't trust Defraggler due to this this bug. Please, Piriform, reply with accurately researched answers to these questions (not mere suppositions): Can I use Defraggler v2.22 to robustly defrag an improperly ID'd "SSD"? Is there some Registry hack, Defraggler .ini file, or other way to change the incorrect SSD flag to HDD? If not, is there an older version of Defraggler that omits the HDD/SSD detection (i.e. no offer of Optimize vs Defrag)? I cannot be the only user of Defraggler who wants answers to these questions. My suggestion - as an engineer - is this: If the bug cannot be banished to the point that Defraggler can, with a VERY high degree of precision and consistency, differentiate between HDDs and SSDs, automatic drive detection determination of defrag algorithms MUST be removed. Present the user with a prominent WARNING regarding SSD defragging; give the user info as to how to determine how to ID their drive type; and make the user MANUALLY select "Optimize SSD" or "Defrag HDD" before proceeding - with a restatement of the danger of defragging an SSD. Do NOT take away user choice when your software relies on faulty drive detection algorithms. I'll have to use another Defrag program if this issue isn't responded to - in fact I'm looking at others RIGHT NOW, because I have a 42% fragmentation C: drive that needs attention. I loved Defraggler for years (I particularly appreciate the SETTINGS -> OPTIONS -> ADVANCED checkbox to "Stop VSS when defragmenting NTFS volume"). That "Turn Off VSS" made your product superior to 2 other defraggers I used that caused MASSIVE numbers of Restore Point creations during defrag (once exceeding 30GB), that actually made the drive highly fragmented with the new Restore Points being written as the drive was being defragged. I came for the "Turn Off VSS", and stayed for the excellent performance of Defraggler otherwise - but I may now be forced to leave. What a pity, if Piriform can't fix this. My drive's health is more important than my love of Piriform software. (And remember, Speccy is ALSO misidentifying this HDD as an SSD). Sorry if this is considered a TL;DR rant. I'm not Ranting - I'm Pleading: Piriform, please fix this Really Bad bug. Link to comment Share on other sites More sharing options...
Manny321 Posted July 4, 2018 Share Posted July 4, 2018 Having same issue(s) on two in-pc HDD's. Providing screen-captures of Defraggler.... Have image of main screen and image of details of my C: drive so that you can see the hardware info of the drive. Manuel Fernandez Defrag_Captures.zip Link to comment Share on other sites More sharing options...
Sandman192 Posted August 15, 2018 Share Posted August 15, 2018 Having the same issue too. Speccy and Defraggler. USB 3 WD My Passport 0730 HDD is showing up as SDD. I still can't defrag that drive. I E-mailed them 1 YEAR ago and Piriform still didn't fix the issue. Showing they don't care. Link to comment Share on other sites More sharing options...
Shaggie Posted June 16, 2019 Share Posted June 16, 2019 Still a year later and no change. Very disappointing. Link to comment Share on other sites More sharing options...
Moderators mta Posted June 16, 2019 Moderators Share Posted June 16, 2019 CCleaner has been known to get it wrong as well. Interestingly, not all three products get it wrong at the same time so they must have their own methods of determining what makes up a SSD or not. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Manny321 Posted June 16, 2019 Share Posted June 16, 2019 Just got advised of your post... yup, almost a year ago this started... Guess they're not listening, eh? I really can't understand why they either think this is not an issue to address or that they've not found the solution to the problem or someone who is from the company is not reading the forum(s). Why have a forum for customers if they do not pay attention to the customers? Image/Imagery? Fake? False? Deceivers? A lot of those out there. You can tell by their bottom line and market share most of the time. These are the only three possible scenarios that could be the case. The first is just plain idiocy, the second is lack of technical capability, the third is flat out stupid laziness indicating they really don't want our business. Why buy from a company whose products are buggy and who do not care enough to address the issues - for years? Link to comment Share on other sites More sharing options...
Moderators mta Posted June 16, 2019 Moderators Share Posted June 16, 2019 +1 Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Klaatu1 Posted October 3, 2020 Share Posted October 3, 2020 (edited) I replaced an HDD with an SSD and get the same drive misidentification issue with Speccy v1.32.774 (64-bit). Shows old drive name and type. Makes me wonder what else erroneous information is shown. Any alternative program suggestion - [competition software], for instance? Edited October 3, 2020 by Nergal competition software name Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 3, 2020 Moderators Share Posted October 3, 2020 No alternatives can be mentioned here, as this is an official company website ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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