salsasteve Posted December 17, 2017 Share Posted December 17, 2017 I have purchased two copies of the CCleaner pro package... After installing on two seperate computers: one on a desktop PC . Licence code: - & one on a Laptop . Licence code: One version (installed on the Laptop) has installed and *can be upgraded... However, unfortunately... Although the other has installed and does display the correct code etc. it cannot be upgraded and displays an error code: 0x2efd: A connection with the server could not be established... Please advise Thanks, Steve~Licence codes removed by moderator Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 17, 2017 Moderators Share Posted December 17, 2017 Perhaps contact Piriform directly about this as you have purchased it. https://piriform.zendesk.com/hc/en-us/requests/new Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
deloresdorsey Posted May 21, 2018 Share Posted May 21, 2018 (edited) I HAVE RENEWED MY CLEANER, LICENSE IS [redacted].....why don't I have this any more did it on 3/16/18 Edited May 21, 2018 by Nergal remove license number Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 21, 2018 Moderators Share Posted May 21, 2018 20 minutes ago, deloresdorsey said: I HAVE RENEWED MY CLEANER, LICENSE IS [redacted].....why don't I have this any more did it on 3/16/18 I'm not sure what you are asking, but I removed your license key, don't share that in public ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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