DevonE Posted December 12, 2017 Share Posted December 12, 2017 I downloaded CCleaner and the next time I opened Firefox I let CCleaner do it's thing. since then Firefox site is not displaying. Task Manager shows it as in operation, but there is no screen being displayed. ??????????????????????????? Link to comment Share on other sites More sharing options...
Moderators mta Posted December 12, 2017 Moderators Share Posted December 12, 2017 and what happens after a reboot? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
DevonE Posted December 13, 2017 Author Share Posted December 13, 2017 Nothing, tried everything, reloaded Firefox, still doesn't show a screen. Chrome works - so it's not all browsers, just firefox Link to comment Share on other sites More sharing options...
Moderators Andavari Posted December 13, 2017 Moderators Share Posted December 13, 2017 It may help the devs and bug fixers if you mention: * The CCleaner version you used. * The Firefox version. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 13, 2017 Moderators Share Posted December 13, 2017 7 hours ago, DevonE said: I downloaded CCleaner and the next time I opened Firefox I let CCleaner do it's thing. Can you say exactly what you did as it reads as if you used CC when Firefox was open. Did you clean the registry? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted December 13, 2017 Moderators Share Posted December 13, 2017 have you tried making a new Firefox profile? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
DevonE Posted December 14, 2017 Author Share Posted December 14, 2017 I can't get a Firefox screen up to to make a new profile. I had just loaded CCleaner that day. When I closed Firefox a CCleaner screen popped up to ask if I wanted to clean Firefox, I did it that way. C Cleaner is V 5.37.6309. I am not sure what the Firefox version was but I had auto updates so it must have been the current one. Link to comment Share on other sites More sharing options...
Moderators mta Posted December 14, 2017 Moderators Share Posted December 14, 2017 there are few things to catch up on... new FF from here; https://www.mozilla.org/en-US/firefox/all/ new CC from here; https://www.piriform.com/ccleaner/builds change FF profile instructions are; Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
DevonE Posted December 15, 2017 Author Share Posted December 15, 2017 Ok, I creqted a new profile and now I can see the browser but I have lost all ny bookmarks, etc some of which I use for work. Is there a way to get them back? BTW why did that work? Link to comment Share on other sites More sharing options...
Moderators mta Posted December 15, 2017 Moderators Share Posted December 15, 2017 go to your old profile location (did you delete it or just create a new one?) which should be like this; C:\Users\your name\AppData\Roaming\Mozilla\Firefox\Profiles\old profile (changing the bolded text accordingly) firefox keeps auto backups of your bookmarks in the bookmarkbackups folder. use Bookmarks > Show all bookmarks > Import & Backup > Restore > Choose File while you are in the old profile folder you may want to copy other files like places.sqlite, key3.db, cert8.db, cookies.sqlite as to why it worked, the fact it did means the old profile was corrupted somehow, who can say why, it happens. was there anything unusual in your CC usage, like do you have any enhancements, or have you changed the default settings? did you run the reg cleaner? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
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