edallen Posted June 15, 2017 Share Posted June 15, 2017 Notified to update to this today (June 15, JST) and after update CCleaner site confirms that I have 5.31.6104 at the top of the site, but the bottom insists that I need to update. Try it but since it seems to be the same update I only get a "unable to complete" notice with the choice of ignore, try again, cancel. Also notice that since I tried again, Firefox is suddenly my homepage rather than Google News. What is going on here? Ran CCleaner to no effect. Malwarebytes shows nil. Windows Defender the same. Any thoughts? Thank you. I suppose I could just ignore the notice and, by the way, I have changed my homepage back to Google News... Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 15, 2017 Moderators Share Posted June 15, 2017 There was a problem with update 6104 and an emergency patch was issued a few hours later which means that the latest build is now 6105. Please download it. https://www.piriform.com/ccleaner/builds Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
edallen Posted June 15, 2017 Author Share Posted June 15, 2017 Thanks, tried that link, downloaded but when I tried to install, still got Abort, Try Again, Ignore shortly after the installation started. I will just wait a while and see what shows up tomorrow or so. Thank you for your answer. Link to comment Share on other sites More sharing options...
edallen Posted June 15, 2017 Author Share Posted June 15, 2017 Tried on the Filehippo site and seem to be able to download 5.31.6105 but it will not install. Same abort, try again, cancel. What about simply deleting CCleaner from the computer and then re-installing it? Still makes me wonder why I cannot update. Not going to try anything fancy until I hear from you. Link to comment Share on other sites More sharing options...
edallen Posted June 15, 2017 Author Share Posted June 15, 2017 I also notice that something called Fixit wants desperately to be downloaded.and this seems to be on the same page as the download for CCleaner. A program to fix Windows 7? Mine is not broken, thank you. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 15, 2017 Moderators Share Posted June 15, 2017 Yes I would uninstall the CCleaner that you have, reboot, and start afresh. Let us know how it goes for you. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
edallen Posted June 15, 2017 Author Share Posted June 15, 2017 OK, here goes. Will let you know what happens. Link to comment Share on other sites More sharing options...
edallen Posted June 15, 2017 Author Share Posted June 15, 2017 Uninstalled. Shut down computer Started up again. Went to the Piriform site to download CCleaner. Go ahead and I did, but the download never finishes. Tried again, same thing. So, instead of an outdated CCleaner now I have none..... Oh, boy. LOL Do you have any ideas?? Sounds like my computer does not like CCleaner for some reason..... Maybe I will wait for the next update and try again but I sure like having CCleaner on the computer. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 15, 2017 Moderators Share Posted June 15, 2017 Just checked again and the download from https://www.piriform.com/ccleaner/builds completes for me. Do you have another browser you could try the download with? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
edallen Posted June 15, 2017 Author Share Posted June 15, 2017 Stop the music!! Yes, downloaded and installed with absolutely no problem. Thank you so much!!! Link to comment Share on other sites More sharing options...
edallen Posted June 15, 2017 Author Share Posted June 15, 2017 I went to the web page for CCleaner installation problems and it took me to main Piriform page. Then no problem... Link to comment Share on other sites More sharing options...
edallen Posted June 15, 2017 Author Share Posted June 15, 2017 and made sure the file was ccsetup528exe Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 15, 2017 Moderators Share Posted June 15, 2017 Glad to here you are all sorted now Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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