sanega Posted August 12, 2016 Share Posted August 12, 2016 Can anyone confirm if they have had any success in retrieving encrypted files with Recuva. I'm asking because I found a website that suggest it be peoples only hope in getting those files back. Unfortunately my backup wasn't as up to date as I thought. My I.T. person has cleared the virus and wipe all those files from my computer and reloaded what backup was on my external drive. He did as I asked for to back all those encryptic files on another back up drive unit incase there is a way of retrieving them again, which my case I would suggest many others as well, would be internally grateful. If anyone has any supportive suggestions, I would grateful to hear them. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 12, 2016 Moderators Share Posted August 12, 2016 The 'go to' site for dealing with ransomware and possible decryptors is here http://www.bleepingcomputer.com/forums/f/239/ransomware-tech-support-and-help/ Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
sanega Posted August 12, 2016 Author Share Posted August 12, 2016 Thankyou for your reply, much appreciated. Regards Mike. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 13, 2016 Moderators Share Posted August 13, 2016 Topic closed ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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