nacster Posted August 3, 2016 Share Posted August 3, 2016 Hello....I have been a long time user who upgrading to CCPro a few months ago. Here is my problem........whenever I use it, after it does its maintenance, when the action box comes up, it says that Microsoft Edge was "skipped", for the "internet cache". This happens when I have all browsers closed. It also happens on both the "Windows" and "Applications" tabs. All the boxes are checked except for the "saved passwords" box. Any help would be appreciated. I have the newest update installed.............John. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 3, 2016 Moderators Share Posted August 3, 2016 1) since you have professional you have priority support from the support site, much better answers from developers than us users. 2) usually this issue is caused by an errant (still running) or orphaned (stuck in background) process: either edge still running in the background, check through all processes in the expanded task manager Or a windows ui app Or an application that uses the OS html renderer. Some examples are outlook, quicken, word, but that's by no means an exhaustive list 3) In ccleaner, the windows and applications tabs always run at the same time, not two different processes. So one click (analysis/clean) will achieve analysing/cleaning both. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
nacster Posted August 3, 2016 Author Share Posted August 3, 2016 OK.....now the question becomes............how do I contact support? I do not see a phone number, email address, or tech chat feature.............. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 3, 2016 Moderators Share Posted August 3, 2016 Here you go https://piriform.zendesk.com/hc/en-us/requests/new Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
banjo92673 Posted August 3, 2016 Share Posted August 3, 2016 Thanks, So after trying a bunch of stuff, none that worked, I shut down my PC and restated it. Miraculously cc cleaner started cleaning correctly again. Case closed ....... Link to comment Share on other sites More sharing options...
Moderators mta Posted August 4, 2016 Moderators Share Posted August 4, 2016 a lot of other threads are on the topic of Edge being skipped. if you could elaborate on what "... and restated it." means, it may help others. (or was it a typo, and you restarted it) Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
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