chas521 Posted March 30, 2016 Share Posted March 30, 2016 i have Professional V. 5.16.5551 but no cookies ever appear in the program for me to save. Do I need to do something to make the cookies appear? Thanks. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 31, 2016 Moderators Share Posted March 31, 2016 Close all browsers and then open ccleaner ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
chas521 Posted March 31, 2016 Author Share Posted March 31, 2016 Close all browsers and then open ccleaner I've done that many times before you even replied. Doesn't show the cookies. Cookies are not showing up at all except for the few that CC saves during installation. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 31, 2016 Moderators Share Posted March 31, 2016 What operating system are you using? When did this start happening? What is your default browser? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
chas521 Posted March 31, 2016 Author Share Posted March 31, 2016 What operating system are you using? When did this start happening? What is your default browser? Windows 7, when I just updated the CC program and OS [prior was Vista Home Premium] - just recently, FF. In fact, just looked again and this forum site cookie was not there either even though I had to login. Link to comment Share on other sites More sharing options...
dvdbane Posted March 31, 2016 Share Posted March 31, 2016 check Browser Monitoring make sure you disable it first so that when you close your browser, cc don't automatically delete all cookies check your browser make sure that your browser doesn't set to delete all browsing history when closed Link to comment Share on other sites More sharing options...
chas521 Posted March 31, 2016 Author Share Posted March 31, 2016 check Browser Monitoring make sure you disable it first so that when you close your browser, cc don't automatically delete all cookies check your browser make sure that your browser doesn't set to delete all browsing history when closed That worked!!! Thank you very much. Link to comment Share on other sites More sharing options...
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