skridlov Posted December 2, 2015 Share Posted December 2, 2015 I installed a major Win 10 update on Dec 1st. After the reboot CCleaner was missing from the PC. I re-installed the application from the latest version on the Piriform website. It ran as expected (previous prefs had been lost however.) Out of curiosity I reran the scan and it found almost as many items to discard as in the first run (most options checked in both tabs). I also ran the registry cleaner which I have always done intermittently in both Win 7 and 8.1 installations and it found a lot of entries. Repeating the whole process again CCleaner found yet more "junk" despite my having changed nothing at all between passes. I have never encountered this before. On a Win 10 forum I have just seen a thread stating that CC (particularly the registry purge) kills W10 completely which is pretty alarming as I have yet to reboot the W10 box which is elsewhere. There's an urgent need for some clarification here! It's unlikely to come from Microsoft, so it needs to come from Piriform. If the situation is as serious as it seems CCleaner is dead in the water, having been an indispensable tool for many years. Answers please! Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 2, 2015 Moderators Share Posted December 2, 2015 See here http://forum.piriform.com/index.php?showtopic=45011&page=2&do=findComment&comment=268845 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
tristanthorne2000 Posted December 4, 2015 Share Posted December 4, 2015 I just noticed this morning that Win10 removed CCleaner from my system. I use CCleaner every single day. I have used it for years and years. Is this the end of CCleaner? Is this a "bug" that will be fixed, or is this just the way things are now? Hazelnut, respectfully, your link doesn't offer anything other than an acknowledgement that the problem exists. We all know it exists. What is CCleaner doing about it? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted December 4, 2015 Moderators Share Posted December 4, 2015 Piriform can't do anything about it. It was a "mistake" caused by Microsoft (and to many developers' programs); reinstalling ccleaner fixes the issue. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
michy01 Posted December 5, 2015 Share Posted December 5, 2015 I am not very computer savvy!I have been thinking about doing the Windows 10 thing but then stumbled across this!The very reason I was hesitating.I dont want stuff all messed up because I dont know how to "fix" stuff!In general do you think changing up to 10 is just not worth it ? Link to comment Share on other sites More sharing options...
Moderators mta Posted December 5, 2015 Moderators Share Posted December 5, 2015 only happens with Threshold 2 update (aka November update 1511, aka build 19586). the Microsoft Migration Tool still gives you build 10240, the initial 'release to general public' version. the fact the TH2 messes up a few programs which, by all reports, are fixed by reinstalling those programs, would not be reason enough for me not to get TH2. but you have to do what you feel is right for you. also consider, you are going to have to deal with Windows 10 eventually, so why not get a head start and get it while it's free. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
skridlov Posted December 8, 2015 Author Share Posted December 8, 2015 Having re-installed CC I don't see any obvious further problems. It seems to work as it always did and subsequent W10 patches have installed successfully - as far as I can tell anyway. So I think the problem has gone away. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 8, 2015 Moderators Share Posted December 8, 2015 Good to hear things are sorted for you now skridlov Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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