WalJen Posted October 17, 2015 Share Posted October 17, 2015 I have a desktop PC and 2 laptops, all running Windows 7, but no matter what I do on any of them, I cannot update ccleaner. . This has been happening for weeks now. I have even tried a direct download from Piriform but that didn't work either. Can anyone help me please ? Thanks, Waljen. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 17, 2015 Moderators Share Posted October 17, 2015 What antivirus do you use? Have you tried updating using the slim version found here? https://www.piriform.com/ccleaner/builds Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
J Erc Posted October 22, 2015 Share Posted October 22, 2015 Same problem as above. Update dialog box runs download, then nothing happens.Three W7 Pro SP-1 machines, currently running different version numbers of CCleaner Pro (installed from disk, registered). All machines are trying to install version 5.10.5373, as you can see in the attached images. Disabled antivirus and firewall, no help there... Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 22, 2015 Moderators Share Posted October 22, 2015 When you click yes does it close ccleaner? I notice all three of your images show drastically out of date old versions. Could you attempt to manually install 5.9 (from file hippo, your pro subscription should stick there) and then update? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
J Erc Posted October 22, 2015 Share Posted October 22, 2015 Nergal, thanks for that quick response. When I clicked "Yes", it appeared to download only. That old 4.05 version is what I get when I install from (the ISO of) the disk I purchased, I had just reinstalled W7 and reinstalled CCleaner. I uninstalled and followed your suggestion, that worked fine. Then I uninstalled, downloaded and installed the lastest version on another machine, upgraded to pro...all's well. Thank again! (I've been holding that ISO for some time now...) Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 22, 2015 Moderators Share Posted October 22, 2015 (I've been holding that ISO for some time now...) Hang it in a tree in the garden for unusual decorative purposes Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
ident Posted October 22, 2015 Share Posted October 22, 2015 ccleaner comes with a w7 iso? M$ would not pack it with the os. Would this be allowed by piriform? No fate but what we make Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 22, 2015 Moderators Share Posted October 22, 2015 ccleaner comes with a w7 iso? M$ would not pack it with the os. Would this be allowed by piriform? I believe that some OEM may have provided it, but it's more likely an ISO made by the member or otherwise separate from the install of windows, but it's irrelevant to the subject, so let's stear it back. Were any of the other's who were experiencing this issue trying to "jump versions" (update from >5.9 ) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
ident Posted October 23, 2015 Share Posted October 23, 2015 but it's irrelevant to the subject I think its reasonable to query if its a legit copy of windows. No fate but what we make Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 23, 2015 Moderators Share Posted October 23, 2015 I think its reasonable to query if its a legit copy of windows. Unlikely to have any effect or be the reason for this, as multiple members are reporting and I doubt it that they all (if any) are running illegitimate copies. And discussion that one or more is would just continue to derail us, so let's keep it to the issue, k thx. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 23, 2015 Moderators Share Posted October 23, 2015 Just a thought perhaps he means this.. https://secure.piriform.com/502/uurl-0p5kgznkux Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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