Heather Holbrook Posted October 17, 2015 Share Posted October 17, 2015 Hi there, I have CCleaner Pro. I had the panel opened at the 'Cleaner' section and went down to 'Adavanced'. I Clicked on the blue info button, but instead of info, it kept ticking the options in the lower greyed out part of the rows. I don't understand them so better left alone, I didn't realise they would tick/check. My main problem is, now I can't untick them, each time I try, another tick applies. There is no cancel option either. I can't get the Cleaner Window to close. The ticks are on , Windows event logs, Old prefetch Data, Menu order Cache, Tray Notifications Cache and so on. At present I have CCleaner minimised in the tray waiting for some kind person to give me an answer please. Regards. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 17, 2015 Moderators Share Posted October 17, 2015 The info icon was a bad icon choice on piriform's part. It's just a header icon like the ones above the other sections. As far as your bug on reticking after untick, that's a bit odd. You should be able to right click the icon and choose restore default settings and it should return to only the ones piriform initially had checked when the product was installed. As always, while we welcome your participation in this user-community forum and will happily continue helping you here, I would like to remind you as a purchaser of the Pro version you're entitled to direct priority developer support. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 17, 2015 Moderators Share Posted October 17, 2015 I had a thought, they should stop reticking the next one after you've accepted all of the warnings that pop up ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Heather Holbrook Posted October 17, 2015 Author Share Posted October 17, 2015 Hi, no, I can't right click on anything, I keep getting a 'ting'. I have a Warning window up after each click, when I tick OK, I get another tick in the next box ! Link to comment Share on other sites More sharing options...
Heather Holbrook Posted October 17, 2015 Author Share Posted October 17, 2015 How do I get Direct Support please ? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 17, 2015 Moderators Share Posted October 17, 2015 Yes go through all those warnings, without ticking anything else, once all the warnings are gone you can do the right click default thing Wrong url removed Correct support url http://www.piriform.com/contact ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Heather Holbrook Posted October 17, 2015 Author Share Posted October 17, 2015 I have contacted support via email. May I assume they will take some time to reply ? Meanwhile, do you suggest I keep going until all are ticked (I have no option, each time I click OK, I get another tick, can't get rid of it). After all are ticked there will be a Default option ? Apologies for being pesty Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 17, 2015 Moderators Share Posted October 17, 2015 Yes once they are all ticked, and you've ok'd all the warnings, you should be able to right click and reset ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Heather Holbrook Posted October 17, 2015 Author Share Posted October 17, 2015 Eureka ! That did the trick ! I hope no one else has that silly problem on an otherwise great product. Again, many thanks for your help. Grateful Regards, Heather. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 17, 2015 Moderators Share Posted October 17, 2015 Glad it worked out ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Heather Holbrook Posted October 17, 2015 Author Share Posted October 17, 2015 Me too ! Link to comment Share on other sites More sharing options...
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