Zagadka Posted May 13, 2015 Share Posted May 13, 2015 (edited) So I've run into this problem where I can't run CCleaner's Cleaner (redundant, meh). The other tabs etc work fine, but it just sits on infinite loop loading Windows/Applications... the log doesn't show anything interesting. It also is doing anything else extremely slowly; I've been running registry cleaner for 5 minutes and it has barely progressed Sigh, also, the uninstaller is hanging EDIT: Reinstall got it working, but it is very slow Edited May 14, 2015 by Zagadka Link to comment Share on other sites More sharing options...
Moderators Andavari Posted May 14, 2015 Moderators Share Posted May 14, 2015 If you're using any add-ons such as winapp2.ini or some "enhancer" try removing them to see if that helps. If you don't using of those uninstall CCleaner, reboot, and then reinstall CCleaner by downloading it from Piriform at: http://www.piriform.com/ccleaner Link to comment Share on other sites More sharing options...
Zagadka Posted May 14, 2015 Author Share Posted May 14, 2015 Yea, I've done a clean vanilla install. It can now start Analyzing, but it has been scanning only a handful of files per minute. Been at 0% for 10 minutes now. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 14, 2015 Moderators Share Posted May 14, 2015 What anti-malware system do you use? What version of windows? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Zagadka Posted May 14, 2015 Author Share Posted May 14, 2015 Avast on Win 8.1 Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 14, 2015 Moderators Share Posted May 14, 2015 If you temporarily suspended avast's live scan or whitelist ccleaner does it help? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Zagadka Posted May 14, 2015 Author Share Posted May 14, 2015 (edited) Same behavior In fact, it took almost 10 minutes to finally launch... and now it is just a black box. Edited May 14, 2015 by Zagadka Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 14, 2015 Moderators Share Posted May 14, 2015 Can you run ccleaner in debug mode and provide the log it creates, maybe that'll help. (I've got nothing to go on here yet, I'm definitely not experiencing this on my win 8.1 box) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Zagadka Posted May 14, 2015 Author Share Posted May 14, 2015 Yea, the error popped up suddenly and I can't figure out what change to my system triggered it. The log is of literally 0 value. It took a while to launch, didn't throw any errors, then quit normally. [20:18:51::693][INFO ] CCleaner v5.05.5176 (64-bit) [20:18:51::694][INFO ] Windows 8.1 64-bit [20:18:51::695][INFO ] Intel Core i5-3570K CPU @ 3.40GHz [20:18:53::848][INFO ] 8.0GB RAM [20:18:53::848][INFO ] NVIDIA GeForce GTX 760 [20:18:53::850][INFO ] Username: Zagadka [20:18:53::850][INFO ] Application Started [20:24:46::466][INFO ] Closing application... [20:24:46::480][INFO ] Finished closing application [20:24:46::480][INFO ] Application Ended Getting a log of an actual scan (like I should have at first) Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 14, 2015 Moderators Share Posted May 14, 2015 How comfortable are you with running regedit? I don't want to go down that road if your aren't very, but you sound like you know what you are doing. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Zagadka Posted May 14, 2015 Author Share Posted May 14, 2015 [20:28:36::232][INFO ] CCleaner v5.05.5176 (64-bit) [20:28:36::233][INFO ] Windows 8.1 64-bit [20:28:36::233][INFO ] Intel Core i5-3570K CPU @ 3.40GHz [20:28:36::233][INFO ] 8.0GB RAM [20:28:36::233][INFO ] NVIDIA GeForce GTX 760 [20:28:36::234][INFO ] Username: Zagadka [20:28:36::234][INFO ] Application Started [20:28:43::528][INFO ] Entering Analysis [20:28:43::528][INFO ] OnBegin [20:28:43::528][INFO ] OnRuleStarted | 3001 | 3101 | Temporary Internet Files [20:28:49::439][DEBUG] C:\Users\Zagadka\AppData\Local\Microsoft\Windows\INetCache\IE\2G7UC4R0\logo-2x[1].png [20:28:49::531][DEBUG] C:\Users\Zagadka\AppData\Local\Microsoft\Windows\INetCache\IE\YZ01Y86F\711[1] [20:28:49::538][DEBUG] C:\Users\Zagadka\AppData\Local\Microsoft\Windows\INetCache\IE\YZ01Y86F\711[2] [20:28:49::539][DEBUG] C:\Users\Zagadka\AppData\Local\Microsoft\Windows\INetCache\IE\YZ01Y86F\auto[1].htm [20:28:49::626][DEBUG] 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Antivirus 8 [20:54:33::843][INFO ] OnRuleStarted | 3024 | | Daemon Tools [20:54:33::873][INFO ] OnRuleFinished | 3024 | | Daemon Tools [20:54:33::873][INFO ] OnRuleStarted | 3024 | | NVIDIA Install Files [20:54:33::879][INFO ] OnRuleFinished | 3024 | | NVIDIA Install Files [20:54:33::879][INFO ] OnRuleStarted | 3024 | | Windows Defender [20:54:49::536][INFO ] OnRuleFinished | 3024 | | Windows Defender [20:54:49::537][INFO ] OnRuleStarted | 3025 | | MS Management Console [20:54:49::537][INFO ] OnRuleFinished | 3025 | | MS Management Console [20:54:49::537][INFO ] OnRuleStarted | 3025 | | MS Paint [20:55:00::037][INFO ] OnRuleFinished | 3025 | | MS Paint [20:55:01::610][INFO ] OnRuleStarted | 3025 | | MS Search [20:55:02::652][DEBUG] C:\ProgramData\Microsoft\Search\Data\Applications\Windows\edb02168.log [21:03:14::156][INFO ] OnRuleFinished | 3025 | | MS Search [21:03:14::156][INFO ] OnRuleStarted | 3025 | | RegEdit [21:03:15::101][INFO ] OnRuleFinished | 3025 | | RegEdit [21:03:15::101][INFO ] OnRuleStarted | 3025 | | Remote Desktop [21:03:15::145][INFO ] OnRuleFinished | 3025 | | Remote Desktop [21:03:15::182][INFO ] OnCompleted [21:03:15::182][INFO ] Leaving Analysis [21:03:39::180][DEBUG] Analysis Complete - (2071.659 secs) [21:03:39::180][DEBUG] 187.7 MB to be removed. (Approximate size) [21:03:39::180][DEBUG] Analysis Complete - (2071.659 secs) [21:03:39::180][DEBUG] 187.7 MB to be removed. (Approximate size) [21:03:48::693][INFO ] Closing application... [21:03:48::697][DEBUG] Cleaner - Initializing Stop request... [21:03:48::697][DEBUG] Cleaner - Finished Stop request I'm fine with regedit Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 14, 2015 Moderators Share Posted May 14, 2015 I'm going to probably throw a couple of these out as I find them but let's start here. Try unchecking Windows log files; the first hang I see is a 7 minute stick between filterlist.log and MpCmdRun.log Edit 1 and another 10 min in the same category between the last webcache log and ngen.log Edit 2 also uncheck ms search as that is the final stick at 8 min Everything else, to me (only a fellow user not an official debugger), looks relatively correct amount of time ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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