grafx Posted May 30, 2012 Share Posted May 30, 2012 I just upgraded to 3.19.1721 and it was a disaster. It erased my Firfox profile files. I only asked to clear cache and history. It took an 1 hour to recover the profiles from an old backup. I uninstalled it and loaded version 3.17. FIX THIS!!!! Link to comment Share on other sites More sharing options...
nodles Posted June 3, 2012 Share Posted June 3, 2012 Windows & Firefox version? Could you take a screenshot of your options in CCleaner (mainly under Firefox/Mozilla)? Do you mean Firefox profiles or (site) passwords/accounts? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted June 4, 2012 Moderators Share Posted June 4, 2012 I believe the team are unable to recreate this yet. Are you using custom profile locations? http://www.piriform.com/docs/ccleaner/advanced-usage/ccleaner-ini-files/how-to-clean-user-data-from-non-standard-mozilla-browsers if so please post what you have (exactly) in your INI as the location ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
tarvil Posted June 6, 2012 Share Posted June 6, 2012 When I ran ccleaner it sped along until it hit firefox/profiles at about (42%) and then it crawled viewing each file for about 5 seconds. I let it run for an hour and it remained at 42%, so I cancelled. What is going on? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted June 6, 2012 Moderators Share Posted June 6, 2012 tarvil you need to start your own thread, your issue is not the same as the original poster's ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
grafx Posted June 6, 2012 Author Share Posted June 6, 2012 I was running Firefox 12 under Windows Vista SP2. Link to comment Share on other sites More sharing options...
nodles Posted June 6, 2012 Share Posted June 6, 2012 I was running Firefox 12 under Windows Vista SP2. Could you take a screenshot of your options in CCleaner (mainly under Firefox/Mozilla)? Do you mean Firefox profiles or (site) passwords/accounts? Are you using custom profile locations? http://www.piriform....ozilla-browsers if so please post what you have (exactly) in your INI as the location More info, please. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted June 6, 2012 Moderators Share Posted June 6, 2012 @grafx without further information from you the community has no way of "fixing" this. are you no longer interested in a resolution? The developers do read all threads and if we are able to here in the forum collect data from you, if this is a bug it can be squashed. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
tarvil Posted June 6, 2012 Share Posted June 6, 2012 Sorry for posting above since my issue is not the same as the OP. I thought it might be related. Anyway, I deleted my cache using firefox tools and then ran ccleaner with no problem. Link to comment Share on other sites More sharing options...
Super Fast Posted June 8, 2012 Share Posted June 8, 2012 @grafx: Try updating to FF14. FF13 + fix incorrectly cached pages problem & other things that may have caused CC to run amok. See if it fixes your issues. No problems for me here running FF14 / CC3.19 / 32 Bit W7. Link to comment Share on other sites More sharing options...
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