jackal43 Posted October 26, 2010 Share Posted October 26, 2010 Whenever I run Ccleaner, and I then load up IE8, I find that my account number on e.g. Barclaycard has disappeared. This does not happen with Firefox or Google Chrome. I would be grateful if someone could offer some ideas as to what I should have ticked / unticked in WINDOWS/INTERNET EXXPLORER or whether it is an INTERNET OPTIONS problem ? Jack A. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 26, 2010 Moderators Share Posted October 26, 2010 try and uncheck index.dat, cookies and Autocomplete Form data then check each of those indvidually and see which one is the cause ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
jackal43 Posted October 26, 2010 Author Share Posted October 26, 2010 try and uncheck index.dat, cookies and Autocomplete Form data then check each of those indvidually and see which one is the cause Hi Nergal, Tried those 2 options already - no joy. Jack Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 27, 2010 Moderators Share Posted October 27, 2010 I actually mentioned three check marks 1) Index.dat 2) Auto-Complete Forms and 3) cookies however if you've already tried all three:-/ I don't have a barclays account so can't test this fully, but it doesn't look like they use flash cookies however it's worth a try uncheck everything on both tabs of ccleaner log into barclays close your browser right click adobe flash in ccleaner choose clean open your browser and go to barclays if the info is gone it's adobe flash if not you will want to do this experiment with each available checkbox in ccleaner (note if you choose the obvious ones first it actually makes the process smoother/faster try each of the internet explorer checkmarks one by one, then java, then temp files) until the items disappear. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
jackal43 Posted October 27, 2010 Author Share Posted October 27, 2010 Still no joy, but thank you very much for your efforts. Jack Link to comment Share on other sites More sharing options...
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