Inability to not delete certain Firefox Cookies in Windows 7

[KMJCPA]

I posted this in the general forum, but then I saw this forum.

 

I have run CCleaner on Windows XP and Vista and did not have a problem. I recently updated my OS to Windows 7 and now when I go into CCleaner, it provides the ability to not delete certain cookies, but it does not list Firefox's cookies. In other words, the only cookies that are listed as "safe" are those from Internet Explorer, which is my secondary browser. I know this for several reasons, including the list of cookies that is displayed within Firefox. With that said, when I run CCleaner, it deletes all of Firefox's cookies. I have no problem if it deletes some of the cookies, but certain cookies would be nice to keep around. Any suggestions?

[unclebic]

I posted this in the general forum, but then I saw this forum.

 

I have run CCleaner on Windows XP and Vista and did not have a problem. I recently updated my OS to Windows 7 and now when I go into CCleaner, it provides the ability to not delete certain cookies, but it does not list Firefox's cookies. In other words, the only cookies that are listed as "safe" are those from Internet Explorer, which is my secondary browser. I know this for several reasons, including the list of cookies that is displayed within Firefox. With that said, when I run CCleaner, it deletes all of Firefox's cookies. I have no problem if it deletes some of the cookies, but certain cookies would be nice to keep around. Any suggestions?

Welcome to the forums! You will find this is a pretty friendly place, we do have our opinions, but for the most part we all get along pretty well and if one of us can not find an answer for you, someone else probably will.

 

I have a couple of questions, first did you reinstall CCleaner after the OS upgrade? Did you do a "Clean Install" where you wipe out the contents of your hard drive and then install Windows and then your programs? If you just did an "In Place" upgrade, where Vista is already running and you just put in the disc and let it do the upgrade and all of your programs are still there, try reinstalling CCleaner anyway. If that does not work, I would uninstall CCleaner completely removing the program directory for CCleaner too, then try reinstalling it.

 

Also what version of CCleaner are you using?

 

Let us know what you find.

 

 

One of the mods will need to delete your duplicate post in "CCleaner Discussion".

[KMJCPA]

Welcome to the forums! You will find this is a pretty friendly place, we do have our opinions, but for the most part we all get along pretty well and if one of us can not find an answer for you, someone else probably will.

 

I have a couple of questions, first did you reinstall CCleaner after the OS upgrade? Did you do a "Clean Install" where you wipe out the contents of your hard drive and then install Windows and then your programs? If you just did an "In Place" upgrade, where Vista is already running and you just put in the disc and let it do the upgrade and all of your programs are still there, try reinstalling CCleaner anyway. If that does not work, I would uninstall CCleaner completely removing the program directory for CCleaner too, then try reinstalling it.

 

Also what version of CCleaner are you using?

 

Let us know what you find.

 

 

One of the mods will need to delete your duplicate post in "CCleaner Discussion".

 

Thank you for the welcome. I apologize for the delay in responding. For whatever reason, I never received an e-mail saying I received a response. To answer your question, I would say this.

 

1. I never "upgrade" by OS per se. I actually bought a new laptop that had Windows 7 on it. So that is how I upgraded. So I never uninstalled and reinstalled, because it was a clean install from the beginning.

 

2. I am currently running CCleaner 2.26.1050.

 

3. I tried to uninstall CCleaner, rebooted, and then reinstalled, but the problem still exists.

 

Thanks again for all of your help!

[KMJCPA]

Thank you for the welcome. I apologize for the delay in responding. For whatever reason, I never received an e-mail saying I received a response. To answer your question, I would say this.

 

1. I never "upgrade" by OS per se. I actually bought a new laptop that had Windows 7 on it. So that is how I upgraded. So I never uninstalled and reinstalled, because it was a clean install from the beginning.

 

2. I am currently running CCleaner 2.26.1050.

 

3. I tried to uninstall CCleaner, rebooted, and then reinstalled, but the problem still exists.

 

Thanks again for all of your help!

 

I apologize for posting again, but does anyone have any ideas on how to fix this? It is getting to the point that I am considering not using CCleaner. Thanks.

[unclebic]

I apologize for posting again, but does anyone have any ideas on how to fix this? It is getting to the point that I am considering not using CCleaner. Thanks.

I must have missed the first email response to this thread, and am going through a pain in the neck server and workstation upgrade in one of the offices I look after, so I am sorry for not getting back.

 

This one "feels" like a settings issue of some sort. I double checked to see if I could duplicate your issue on one the of the computers I just happen to have around due to the upgrade, and CCleaner performed exactly like it should. I picked some cookies to keep and after the cleaning they were still there. I will tell you that the computer I tested on is a 32-Bit (32-Bit -I know, I know, but it is because of the lame software the office uses) Windows 7 Ultimate, with the latest Firefox, and it a very fresh install, this week. So there is little on the machine to mess it up and I have not done much surfing on that computer.

 

It sounds to me like you are aware of, and using the advanced options to save certain cookies http://docs.piriform.com/ccleaner/ccleaner...cookies-to-keep.

 

I am wondering if there is anything special about your Firefox. Are you using a beta version? I am doubtful this would cause an issue, but possible. Have you changed the privacy settings so it clears them once you close Firefox or possibly an add on that does this sort of thing?

 

One suggestion is that you might try using the Revo uninstaller (just use the default settings for now) to remove CCleaner and then reinstall as normal. I will make one suggestion that is not the work around you are looking for, but for now might alleviate the problem until a solution can be found and the next version comes out to test, clear the check box for cookies under Firefox. Hopefully someone else will stop by this thread and pitch in their two cents. I know a bunch of the folks have seen this one, and any idea might be helpful.

 

Revo Uninstaller 1.83

http://majorgeeks.com/Revo_Uninstaller_d5706.html

http://download.cnet.com/Revo-Uninstaller/...4-10687648.html