Dragonegg Posted October 10, 2009 Share Posted October 10, 2009 Hello: When I run the registry cleaner in CCleaner and then open my IE8, only the top bars appear and the rest of the screen stays white. I have to go to my saved registry file and merge it back in to get IE8 to work correctly again. Would anyone know how to fix this? Thanks! Link to comment Share on other sites More sharing options...
ePost Posted October 10, 2009 Share Posted October 10, 2009 In all likelihood this is not a CCleaner problem. But for troubleshooting here's some inspiration: 1. Are you running the latest version v2.24.1010? 3. How often do you run chkdsk and scannow? Files do get damaged from ordinary use. Often times problems like the one you have can be solved by running these procedures. Registry errors are corrected as well. 5. Check if you need updates. The freeware program Secunia PSI can do that for you - you'll most likely prefer advanced settings. Microsoft Update as well but for fewer programs. Use the Custom button in there. Not Express. Secunia PSI: http://secunia.com/vulnerability_scanning/personal/ 6. A reinstall of IE could also be in question. Microsoft article: http://support.microsoft.com/kb/318378/en-us Free online Windows Live OneCare safety scanner here for XP - here for Vista/Windows 7 Link to comment Share on other sites More sharing options...
Disk4mat Posted October 11, 2009 Share Posted October 11, 2009 Run CCleaner and perform a registry scan. But dont fix the items. Right click in the list of problems found and select 'save to text file'. You can either post the file here so we can see whats being removed or you can open the text file, select all, copy and paste it into a reply. Which ever is easier for ya. Seems like when CC removes the registry item(s) that its breaking a feature set of Internet Explorer. A plug-in/addon would be my first guess. Link to comment Share on other sites More sharing options...
ePost Posted October 11, 2009 Share Posted October 11, 2009 Also check IE -> Tools -> Internet Options -> General tab -> Homepage. If your preferred Homepage is missing put the link back in. Perhaps Piriform Forum's Spyware Hell can help you. This about:blank phenomenon could be one of their specialties: http://forum.piriform.com/index.php?showtopic=20120 Free online Windows Live OneCare safety scanner here for XP - here for Vista/Windows 7 Link to comment Share on other sites More sharing options...
Dragonegg Posted October 12, 2009 Author Share Posted October 12, 2009 In all likelihood this is not a CCleaner problem. But for troubleshooting here's some inspiration: 1. Are you running the latest version v2.24.1010? 3. How often do you run chkdsk and scannow? Files do get damaged from ordinary use. Often times problems like the one you have can be solved by running these procedures. Registry errors are corrected as well. 5. Check if you need updates. The freeware program Secunia PSI can do that for you - you'll most likely prefer advanced settings. Microsoft Update as well but for fewer programs. Use the Custom button in there. Not Express. Secunia PSI: http://secunia.com/vulnerability_scanning/personal/ 6. A reinstall of IE could also be in question. Microsoft article: http://support.microsoft.com/kb/318378/en-us Hi ePost: Thanks for your help! Yes, I have the latest version of CCleaner installed. I don't run chkds and scannow regularly, but will now. I did the chkdsk and it repaired one thing. When I try to run scannow, I get an error that scannow is not found. I ran the Secunia PSI and it found 4 things to update regarding QuickTime, Macromedia Flash, Mozilla Firefox, and a Retrospect program (for external backup drive). I don't think re-installing IE will help, since I already did this and encountered the same "post-CCLeaner" problem with IE. Cheers, Dragonegg Link to comment Share on other sites More sharing options...
Dragonegg Posted October 12, 2009 Author Share Posted October 12, 2009 Also check IE -> Tools -> Internet Options -> General tab -> Homepage. If your preferred Homepage is missing put the link back in. Perhaps Piriform Forum's Spyware Hell can help you. This about:blank phenomenon could be one of their specialties: http://forum.piriform.com/index.php?showtopic=20120 Hi ePost: Yes, my homepage is in there. Thanks for the link to the Spyware Hell article. I'll run the suggested procedure for good measure. Cheers, Dragonegg Link to comment Share on other sites More sharing options...
Dragonegg Posted October 12, 2009 Author Share Posted October 12, 2009 Run CCleaner and perform a registry scan. But dont fix the items. Right click in the list of problems found and select 'save to text file'. You can either post the file here so we can see whats being removed or you can open the text file, select all, copy and paste it into a reply. Which ever is easier for ya. Seems like when CC removes the registry item(s) that its breaking a feature set of Internet Explorer. A plug-in/addon would be my first guess. Hi Disk4mat: I ran CCleaner and "saved to text file" as you instructed, however, once I do this CCleaner closes and I can't find the text file anywhere on my system. Thoughts? Thanks! Dragonegg Link to comment Share on other sites More sharing options...
Moderators DennisD Posted October 12, 2009 Moderators Share Posted October 12, 2009 It will be called log.txt, and should be in "My Documents" by default. The txt part may not be visible if you have "Hide Extensions For Known File Types" checked in "Tools\Folder Options\View". Link to comment Share on other sites More sharing options...
Dragonegg Posted October 19, 2009 Author Share Posted October 19, 2009 It will be called log.txt, and should be in "My Documents" by default. The txt part may not be visible if you have "Hide Extensions For Known File Types" checked in "Tools\Folder Options\View". Hi DennisD: Nope, I searched my whole hard drive twice for a "log.txt" file. Nothing. Thanks, Dragonegg Link to comment Share on other sites More sharing options...
Disk4mat Posted October 19, 2009 Share Posted October 19, 2009 It might be easier if when saving the log file you save it to your desktop. It will be much easier to find. Also after saving it from CC, it should appear in the Start menu under the Recent Items menu. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 19, 2009 Moderators Share Posted October 19, 2009 You could always give this a try http://www.thewindowsclub.com/repair-inter...-fix-ie-utility Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Dragonegg Posted October 23, 2009 Author Share Posted October 23, 2009 It might be easier if when saving the log file you save it to your desktop. It will be much easier to find. Also after saving it from CC, it should appear in the Start menu under the Recent Items menu. Thanks Disk4Mat, I'll try that. Link to comment Share on other sites More sharing options...
Dragonegg Posted October 23, 2009 Author Share Posted October 23, 2009 You could always give this a try http://www.thewindowsclub.com/repair-inter...-fix-ie-utility Thanks hazelnut, I'll give it a try. Link to comment Share on other sites More sharing options...
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