R2D2 Posted October 5, 2009 Share Posted October 5, 2009 Immediatley after opening Defraggler 1.14 there appears the following error: unknown software exception (0xc000000d) at 0x004c7fcd I have Windows XP SP3 german, Pentium Dual E2220, 2,4 GHz, 2 GB Ram. Link to comment Share on other sites More sharing options...
ePost Posted October 5, 2009 Share Posted October 5, 2009 One guess could be malware. Did you scan with something? To visit few online scanners with the ability to remove findings would be a good idea I think... Free online Windows Live OneCare safety scanner here for XP - here for Vista/Windows 7 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 6, 2009 Moderators Share Posted October 6, 2009 Have you used Defraggler before? If you have used it before did you download the new one through the update link? Can you try uninstalling it and downloading a new version from filehippo http://www.filehippo.com/download_defraggler Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
R2D2 Posted October 23, 2009 Author Share Posted October 23, 2009 I found the source of this error. I tried Defraggler on many machines and on everyone the same error. Also on several complete new installed virtual Machines for testing purposes. But after I disabled networking, the error was gone (only a messagebox, that there's no internet connection was appearing). Our Internet-connection goes over a proxy. In the control panel under Internet options is a proxy configured with the port 3128. Back on my own machine, I opened the registry and created the key "UpdateCheck" (dword) with value 0 at HKCU\Software\Piriform\Defraggler. Now it was possible to run Defraggler. Maybe you can check the proxy-settings of IE and use that given proxy. The strange thing is, that I have also CCleaner installed and there it is no problem with the checking for updates (I don't know if checking works, because I have the most recent version installed, but there appears no error). Link to comment Share on other sites More sharing options...
Guest MrRon Posted October 26, 2009 Share Posted October 26, 2009 There will be a fix for this proxy issue in the next release Link to comment Share on other sites More sharing options...
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