Haddon Chap Posted December 6, 2008 Share Posted December 6, 2008 Hi all I am new to all this, but here goes, Why is CCleaner removing all my restore points when I use the cleaner function, I know it is because I have created several during the last week and they are all there until I run cleaner, then as if by magic they are gone. I am using the latest version of cleaner on XP SP3. Please help!! Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 6, 2008 Moderators Share Posted December 6, 2008 Have a read here first to see if anything strikes you. http://forum.piriform.com/index.php?showtopic=6021 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
YoKenny Posted December 6, 2008 Share Posted December 6, 2008 Welcome Haddon Chap I run CCleaner a few times a day and I just checked and I have restore points back to early October so CCleaner does not remove restore points for me. What applications do you have running? Download MBAM then run it and Update with the latest definitions and do a Quick scan and have it remove everything it detects plus it may require you to reboot to remove some locked files: http://www.malwarebytes.org/mbam.php Download HijackThis 2.0.2 from: http://filehippo.com/download_hijackthis Then post a HijackThis log in Spyware Hell: http://forum.piriform.com/index.php?showforum=12 "Education is what remains after one has forgotten everything he learned in school." - Albert Einstein IE7Pro user Link to comment Share on other sites More sharing options...
Alan_B Posted December 6, 2008 Share Posted December 6, 2008 It may be worth checking how much is held in "C:\System Volume Information" I have 562 MBytes due to 9 folders holding 9 restore points. If you have less than 1 MByte your Restore Point data has gone, and if CCleaner did it by cleaning the files you would have been told how many hundreds of MBytes it purged. Perhaps something, probably other than CCleaner, has damaged Windows and its registry so that it is no longer aware of the Restore Point data that may still be available This would be a good time for System Restore to mend the registry - if only it was working !!! This would be an even better time to use a registry backup created by ERUNT, a luxury that is free-ware and works regardless of System Restore. Regards Alan Link to comment Share on other sites More sharing options...
Haddon Chap Posted December 7, 2008 Author Share Posted December 7, 2008 Have a read here first to see if anything strikes you. http://forum.piriform.com/index.php?showtopic=6021 Interesting Reading, thanks to everybody who has replied. My tower is a custom build from a few years ago, although it was in for a complete system rebuild about 6mths ago. Like the gent with the Dell I have found that if I leave the recycle bin unchecked, then all my restore points stay (will monitor for longer to be sure), but if I tick the box then as if by magic they are all gone!! Not sure what it all means, I also run eraser to shred files, Spysweeper & Norton 360 to keep a "clean" computer, both report no problems, and I find spysweeper very fussy. Onece again thatnks for everybodys help. HC Link to comment Share on other sites More sharing options...
davey Posted December 7, 2008 Share Posted December 7, 2008 HC Hi Haddon, Welcome !!! Hazel's thread is an excellent source. In it you will find links to "bertk". He is a recognized "authority" as regards System Restore and all its ramifications. Norton and other security products do "peculiar" things as regards the Recycle Bin and System Restore . I recommend reading all his data on the subject and related links. System Restore Restore a Windows XP system to a previous State using System Restore http://bertk.mvps.org/index.html Windows Vista, System Restore http://bertk.mvps.org/html/vista.html Best wishes, davey Link to comment Share on other sites More sharing options...
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