Kraut173 Posted October 8, 2008 Share Posted October 8, 2008 Last week I was using CCleaner and lost my desk top. I still had windows and could get on the internet but most of my applications were gone. Something called ccCommon kept trying to load. The boys in the IT room at work didn't have many nice things to say about registry cleaners. At least they were able to get the ccCommon to quite trying to load and we've been able to get the office enterprise software installed again but my Visio program is gone and a lot of other things. Is there any way to get that stuff back? CCleaner icon connects me to the web site but when I try to open the cleaner I get a message saying "cclaunch: Application not found. Protocol specified in this address is not valid. That's pretty much what the rest of my icons do. Any ideas? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 8, 2008 Moderators Share Posted October 8, 2008 Did you make backups of the registry before the clean (it's a prompt that comes up) What did you remove from the registry? Why? Did IT tell you to run the reg cleaner section? was there a particular reason? did you clean everything the registry cleaner suggested? Will you read my Signature? What is ccCommon??? I've never seen nor heard of it with CCleaner. In fact it sounds more like it's related to the Symantec/Norton Products (ccApp.exe, ccSvcHst.exe) EDIT: HA I WAS RIGHT ccCOMMON HAS NOTHING TO DO WITH CCleaner yer IT guys are 1d10ts and f001$ http://www.microsoft.com/communities/newsg...242038f&p=1 and here http://answers.yahoo.com/question/index?qi...23203808AAAsgKh ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 8, 2008 Moderators Share Posted October 8, 2008 All Nergallian Meanness aside. My Man, it looks as though you've deleted needed Symantec/Norton reg entries and you need to do a system restore (from either a repair console or as best you can) write this up as a lesson learned: REG Cleaners are for cleaning things you know shouldn't be there not for going OK. Sometimes I think it'd be better for CCleaner Developers to make Regcleaner a different product then I say to myself "Bad Nergal!!!!!! Give people More credit" LOL ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
YoKenny Posted October 9, 2008 Share Posted October 9, 2008 Welcome Kraut173 The best thing to do is to remove Norton and install another anti virus application like Avast or Avira AntiVir First: Download and run the Norton Removal Tool http://service1.symantec.com/SUPPORT/tsgen...005033108162039 "Education is what remains after one has forgotten everything he learned in school." - Albert Einstein IE7Pro user Link to comment Share on other sites More sharing options...
davey Posted October 10, 2008 Share Posted October 10, 2008 Last week I was using CCleaner and lost my desk top. I still had windows and could get on the internet but most of my applications were gone. Something called ccCommon kept trying to load. The boys in the IT room at work didn't have many nice things to say about registry cleaners. At least they were able to get the ccCommon to quite trying to load and we've been able to get the office enterprise software installed again but my Visio program is gone and a lot of other things. Is there any way to get that stuff back? CCleaner icon connects me to the web site but when I try to open the cleaner I get a message saying "cclaunch: Application not found. Protocol specified in this address is not valid. That's pretty much what the rest of my icons do. Any ideas? Hello Kraut173, From what you have described, you may be the victim of some pretty aggressive malware. I would go to this link and follow the instructions. http://forum.piriform.com/index.php?showtopic=17457 My feelings about any Registry "cleaning" are to do one or the other as listed. 1. Do not use Registry "cleaners" and they will cause you no harm. 2. Do Registry "cleaning" only if you know what you are doing !!!. If you know what you are doing, then you are quite capable of taking care of any problems that such actions are known to cause including loss of data, time, and maybe some money. Since you know what you are doing, No Sweat !!! Right ??? Best Wishes, davey Link to comment Share on other sites More sharing options...
Whiteshark Posted October 10, 2008 Share Posted October 10, 2008 ------------------------------------- ccCommon is part of Norton. What's probably happening is that your Norton AV install is incomplete or damaged, or partially uninstalled, and the links to open the doc are trying to call what's not quite there anymore. To fix this you need to fix either your install of Norton or your uninstall of Norton. HTH -pk -------------------------------------- Source: http://forums.techarena.in/windows-xp-support/860430.htm Guide in italiano per CCleaner - Recuva - Defraggler - Speccy Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now