New Cleaner version doesn't work

[AgnosticJaz]

Someone had installed a very old version of CCleaner on my computer. It was new to me, but it seemed to be working fine. I decided to download and install the new version, 2.11.636. Now whenever I run Analyze for any item, the Cleaner says "20.88 KB to be removed." I click Run Cleaner. It seems to run, but then says "0 KB removed." I run Analyze again, and it still says "20.88 KB to be removed." It does this with Temporary Internet Files, Cookies, History, and all the rest.

 

The Registry, Tools, and Options parts seem to work fine, but the Cleaner doesn't work.

 

I tried replacing everything that I had allowed to be removed from the registry, but the Cleaner still didn't work.

 

I tried downloading the new version all over again, but the same thing still happens.

 

What can be wrong?

 

What can I do?

 

Thank you.

[davey]

Someone had installed a very old version of CCleaner on my computer. It was new to me, but it seemed to be working fine. I decided to download and install the new version, 2.11.636. Now whenever I run Analyze for any item, the Cleaner says "20.88 KB to be removed." I click Run Cleaner. It seems to run, but then says "0 KB removed." I run Analyze again, and it still says "20.88 KB to be removed." It does this with Temporary Internet Files, Cookies, History, and all the rest.

 

The Registry, Tools, and Options parts seem to work fine, but the Cleaner doesn't work.

 

I tried replacing everything that I had allowed to be removed from the registry, but the Cleaner still didn't work.

 

I tried downloading the new version all over again, but the same thing still happens.

 

What can be wrong?

 

What can I do?

 

Thank you.

Hello AgnosticJaz,

 

Welcome to the forum.

First thing to do is Reboot. You may be using some old modules instead of some new ones waiting to be loaded.

Let me know,

davey

http://www.ccleanerbeginnersguide.com/

CCleaner Beginner's Guide.com Bookmark and save to Favorites

 

Beginners advice

Start here with this link and follow its advice.

http://forum.piriform.com/index.php?s=&amp...st&p=105208

Also see this link about the Registry and newbies.

http://forum.piriform.com/index.php?s=&amp...ost&p=96510

Come back and let us know how you did and what else we can help you with. There are lots of easy things to learn. One step at time.

[AgnosticJaz]

Hello AgnosticJaz,

 

Welcome to the forum.

First thing to do is Reboot. You may be using some old modules instead of some new ones waiting to be loaded.

Let me know,

davey

http://www.ccleanerbeginnersguide.com/

CCleaner Beginner's Guide.com Bookmark and save to Favorites

 

Beginners advice

Start here with this link and follow its advice.

http://forum.piriform.com/index.php?s=&amp...st&p=105208

Also see this link about the Registry and newbies.

http://forum.piriform.com/index.php?s=&amp...ost&p=96510

Come back and let us know how you did and what else we can help you with. There are lots of easy things to learn. One step at time.

 

Thanks, Davey!

 

Rebooting didn't do it, but I've looked at all the links you sent and saved some of the info.

 

Also took a better look at what C Cleaner was doing. I think that it does remove everything except for that 20.88 KB that it keeps listing as "to be removed." Under the heading "Details of files to be removed," it always says "c:\Documents and settings\All users\Application Data\Microsoft\Dr. Watson\user.dmp20.99 KB".

 

Upon Googling "Dr. Watson," I find that it's supposed to be in Windows XP, which I have, but I'm not sure about that "user.dmp" part. Maybe I'm lucky that it isn't getting removed, but then the question becomes why it's always listed as "to be removed".

 

Maybe I should just ignore it. (Kind of like what my doctor tells me about some of my aches and pains.) In both cases, the M.D.'s and the PC, sometimes it really is best to just leave it alone rather than take the risks of messing with it.

 

What do you think?

[davey]

Thanks, Davey!

 

Rebooting didn't do it, but I've looked at all the links you sent and saved some of the info.

 

Also took a better look at what C Cleaner was doing. I think that it does remove everything except for that 20.88 KB that it keeps listing as "to be removed." Under the heading "Details of files to be removed," it always says "c:\Documents and settings\All users\Application Data\Microsoft\Dr. Watson\user.dmp20.99 KB".

 

Upon Googling "Dr. Watson," I find that it's supposed to be in Windows XP, which I have, but I'm not sure about that "user.dmp" part. Maybe I'm lucky that it isn't getting removed, but then the question becomes why it's always listed as "to be removed".

 

Maybe I should just ignore it. (Kind of like what my doctor tells me about some of my aches and pains.) In both cases, the M.D.'s and the PC, sometimes it really is best to just leave it alone rather than take the risks of messing with it.

 

What do you think?

Hi Jaz,

If you are saying that it is not being deleted by the current run of CCleaner, then if it was me the next thing I would do myself is go in there and "delete" it myself. Some files get corrupted but who knows ? You may have some "debug mode" option set somewhere and it keeps recreating that file. I am not sure.

I had some Dr. Watson files that were being created each day like many .dmp files and .log files but they went away after I changed a few options but I can't remember off hand what they were.

Many PCs have their own little idiosyncrasies depending on users software and options.

You can also check that file for creation date,modified date etc. it may remind you of something.

davey

P.S. Are you using the option to report problems to Mamasoft ?

P.S. Of course the easiest solution is just to leave it alone. It is not "malicious".

Edited September 4, 2008 by davey

[JDPower]

I think that it does remove everything except for that 20.88 KB that it keeps listing as "to be removed." Under the heading "Details of files to be removed," it always says "c:\Documents and settings\All users\Application Data\Microsoft\Dr. Watson\user.dmp20.99 KB"

CCleaner has always shown that for me when clicking analyse, think it came up a long while ago and an explantion was given (can't for the life of me remember what though, probably automatically recreated), but I do remember it's nothing to worry and 20kb is a pretty insignificant amount of space top be bothered by.