russell74

bar an auto reply i have not heard back from cust support. i would like to instead just get a refund. is there a telephone number i can call?

anyway, email sent with details asked for above.....will wait and see,

thanks, looks like a generic reply though. i have already tried license lookup; its not in spam, and if it was, license lookup would have found my registered email. i didnt copy reference number down on screen as assumed email receipt. it was auto generated form fillout - surprised if it was error.....and is there no validation of email? "you can contact customer support at support at support@ccleaner.com, preferably using the same email address"...if license lookup cannot find my email, how will customer support? your last suggestion is my only option. br, russell

hi i bought ccleaner pro package yesterday, and i havent received email confirmation. i used auto form fill at the time and not sure which email populated requisite box. obviously i cannot access pro edition without a product key, and i tried retrieving this using all my email ids and you confirm none of them are registered. i have proof of payment. rgds, russell