MrA

Hi @6Dawg, sorry I dropped the ball last week. Yesterday we released an update for the issue you are seeing. You can download the new version here: https://www.ccleanercloud.com/computers#add

Hi @6Dawg, Can you please complete some simple steps to help us diagnose this? Set the Agent Logging level to Debug mode. On the machine, right-click the CCleaner Cloud tray icon > Choose "Preferences" > "Debug" tab Move the Logging Level slider to the far right. It will now say "Debug Mode". Press "OK" Could you please then re-try to start the service. Submit Diagnostic Report after around 24hrs / the next day: In the 'Preferences' window, navigate to the 'Debug' tab Look at the section that says 'Logging' and click "Submit" for Diagnostic Report In the "Issue Description" box, please put "For Forum Support" and press "OK" to submit the report. Please let me know if you have problems following the above steps.

Hey @Sirio, thanks for getting in touch. This is not something that we have seen before. Is this something that happens with the desktop version of Defraggler?

Hi @MadderMax I am sorry to hear you are having problems with CCleaner Cloud. In order to help us troubleshoot this more effectively, can you please email support@ccleanercloud.com with the following details: What area of the product are you using? Details of the problem you are experiencing (please be as specific as possible) Details of any error messages you are seeing If possible, a screenshot which shows the problem you are experiencing Thanks

@grapegummy - yes, we will push the update for existing installations soon

We wanted to let you know that you are now able to download the CCleaner Cloud installer so you can add more endpoints. We apologize for any inconvenience caused and appreciate your patience. If you’d like to know more: You can download the new installer here - Download Installer Here's some information on the work we carried out - Learn More

Thanks for getting in touch. At the moment this is affecting all customers, not just your account. We kindly ask for your patience on this and will update you on our progress as soon as possible. Your existing endpoints should be working as normal, but new installers are not able to be generated currently. I will make a comment on your support ticket to ensure they reach out to you soon.

Hey @freber - what sort of commands would you be looking to use?

Hi @kappclark, Unfortunately at the moment, CCleaner Cloud does not have this ability. Could you provide a bit of background into what you were looking to achieve, and what information you would be looking to have into a syslog server? Thanks

Hi FSSBIT - this is a new tray notification that was added during our last release. It shows when a machine is missing some SSL certificates that our agent needs. The resolution should be a simple reinstall of the agent. Could you please DM me the computer name? Also if you could you please submit a diagnostic report? To do this: Right-click the CCleaner Cloud icon in the system tray, near the clock and select 'Preferences' this will open the CCleaner Cloud Preferences window In the 'Preferences' window, navigate to the 'Debug' tab Look at the section that says 'Logging' and click "Submit" for Diagnostic Report In the "Issue Description" box, please put "For Support" and press "OK" to submit the report. Thanks

Hi Martin, If you email us at this page https://piriform.zendesk.com/hc/en-us/requests/new we'll be able to transfer the remainder of your license period to a Mac license. Thanks :-)

Hi SR45, Thanks for getting in touch and we're sorry you've got this issue. Following the update to El Capitan users weren't able to open CCleaner for Mac if they hadn't updated CCleaner before OS X. If you are still seeing an 'OS not supported' message, this could be why. You can download the latest CCleaner for Mac for free from www.piriform.com/ccleaner-mac - this version is compatible with El Capitan since September 2015. If your issue isn't solved by this, please could you screenshot any error messages for us and we will look into it. Thanks :-)

Hi GhoSt, Thanks for your post - this is an issue that the development team are aware of, and we are working to fix this in an upcoming release :-) For the latest release news you can subscribe to our newsletter at www.piriform.com/subscribe Have a great day!

Hi there, Thanks for the information and I'm sorry you're facing this issue! I've attached a screenshot of CCleaner's start-up modification tool - can you confirm whether CCleaner is in this list? If so, click on CCleaner and then click remove. This won't remove the application, but it will remove the app from start up. Let me know if this doesn't solve the problem for you

Hi Derekmess, Thanks so much for your interest - this software is still in development, and we would love to hear of any feature suggestions (and bugs too!) that you've come across while using CCleaner for Mac :-) So do let us know of any idea's and improvements you've thought about - we're keen to hear from you! Thanks!

Hi there! Thanks for your inquiry Can you confirm that the images have the file extension still attached? For example, when you try to rename a photo, is 'IMG_1234.jpg' what appears, or just 'IMG_1234'?

Hi there! Thanks very much for the suggested addition. We regularly review the feedback we receive, so keep letting us know of your requests! Thanks! MrA

Hi sylvain75, Please can you raise a ticket @ support.piriform.com who should be able to help you with this

Hi - Welcome to the Forum There as been a false message due to a corrupt update checking process and it can be solved by re-downloading and installing CCleaner. You can download the latest version of CCleaner directly from http://www.piriform.com/ccleaner/download/standard When you are prompted, save the installer to your Desktop and when it has finished downloading, just double click the file and follow the instructions.

Hi coosawjack We have been seeing a false error message due to a corrupt update checking process and it can be solved by re-installing CCleaner. You can download the latest version of CCleaner directly from http://www.piriform.com/ccleaner/download/standard

Hi Henely, I have been trying to reproduce this on my own system, but have not been able to. These are the steps I took: 1. (Fresh install of Windows XP Professional SP3) Install CCleaner Free and leave settings as default 2. Open CCleaner > Options > Monitoring > Disable "Enable System Monitoring" and "Enable Active Monitoring" 3. Close CCleaner 4. Open command prompt and move to the installation directory. 5. Use - ccleaner.exe /auto 6. In the tray, I can see the CCleaner icon, the animated brush starts flashing, then the CCleaner logo leaves the tray. [ I have also tested with the "Minimize to System Tray" enabled] Could you please compare these steps to yours and let me know if there is anything different? Have you changed any of the cleaning settings from default? Added any Includes or Excludes?

Hi, You can now download v4.18.4844. This version allows for easier control of the new Active Monitoring feature. Active Monitoring can be disabled by: 1. Open CCleaner, then click Options > Monitoring 2. Disable System Monitoring by unticking the box next to "Enable System Monitoring" 3. Disable Active Monitoring by unticking the box next to "Enable Active Monitoring", and click Yes when the confirmation box appears

Hi, You can now download v4.18.4844. This version allows for easier control of the new Active Monitoring feature. Active Monitoring can be disabled by: 1. Open CCleaner, then click Options > Monitoring 2. Disable System Monitoring by unticking the box next to "Enable System Monitoring" 3. Disable Active Monitoring by unticking the box next to "Enable Active Monitoring", and click Yes when the confirmation box appears

Hi bob0961 To turn Active Monitoring off, follow these steps: Open CCleaner, then click Options > Monitoring Disable System Monitoring by unticking the box next to Enable System Monitoring Now click the Advanced tab Disable Active Monitoring by unticking the box next to Enable Active Monitoring, and click Yes when the confirmation box appears CCleaner will no longer appear in your system tray after closing.

Hi midnytblu As you have a Business License, please submit a request @ support.piriform.com