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About MrA

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  1. Hi @6Dawg, sorry I dropped the ball last week. Yesterday we released an update for the issue you are seeing. You can download the new version here: https://www.ccleanercloud.com/computers#add
  2. Hi @6Dawg, Can you please complete some simple steps to help us diagnose this? Set the Agent Logging level to Debug mode. On the machine, right-click the CCleaner Cloud tray icon > Choose "Preferences" > "Debug" tab Move the Logging Level slider to the far right. It will now say "Debug Mode". Press "OK" Could you please then re-try to start the service. Submit Diagnostic Report after around 24hrs / the next day: In the 'Preferences' window, navigate to the 'Debug' tab Look at the section that says 'Logging' and click "Submit" for Diagnostic
  3. Hey @Sirio, thanks for getting in touch. This is not something that we have seen before. Is this something that happens with the desktop version of Defraggler?
  4. Hi @MadderMax I am sorry to hear you are having problems with CCleaner Cloud. In order to help us troubleshoot this more effectively, can you please email support@ccleanercloud.com with the following details: What area of the product are you using? Details of the problem you are experiencing (please be as specific as possible) Details of any error messages you are seeing If possible, a screenshot which shows the problem you are experiencing Thanks
  5. @grapegummy - yes, we will push the update for existing installations soon
  6. We wanted to let you know that you are now able to download the CCleaner Cloud installer so you can add more endpoints. We apologize for any inconvenience caused and appreciate your patience. If you’d like to know more: You can download the new installer here - Download Installer Here's some information on the work we carried out - Learn More
  7. Thanks for getting in touch. At the moment this is affecting all customers, not just your account. We kindly ask for your patience on this and will update you on our progress as soon as possible. Your existing endpoints should be working as normal, but new installers are not able to be generated currently. I will make a comment on your support ticket to ensure they reach out to you soon.
  8. Hey @freber - what sort of commands would you be looking to use?
  9. Hi @kappclark, Unfortunately at the moment, CCleaner Cloud does not have this ability. Could you provide a bit of background into what you were looking to achieve, and what information you would be looking to have into a syslog server? Thanks
  10. Hi FSSBIT - this is a new tray notification that was added during our last release. It shows when a machine is missing some SSL certificates that our agent needs. The resolution should be a simple reinstall of the agent. Could you please DM me the computer name? Also if you could you please submit a diagnostic report? To do this: Right-click the CCleaner Cloud icon in the system tray, near the clock and select 'Preferences' this will open the CCleaner Cloud Preferences window In the 'Preferences' window, navigate to the 'Debug' tab Look at the section that says 'Log
  11. Hi Martin, If you email us at this page https://piriform.zendesk.com/hc/en-us/requests/new we'll be able to transfer the remainder of your license period to a Mac license. Thanks :-)
  12. Hi SR45, Thanks for getting in touch and we're sorry you've got this issue. Following the update to El Capitan users weren't able to open CCleaner for Mac if they hadn't updated CCleaner before OS X. If you are still seeing an 'OS not supported' message, this could be why. You can download the latest CCleaner for Mac for free from www.piriform.com/ccleaner-mac - this version is compatible with El Capitan since September 2015. If your issue isn't solved by this, please could you screenshot any error messages for us and we will look into it. Thanks :-)
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