hodag Posted November 1, 2016 Share Posted November 1, 2016 I have used CCleaner for many years now and I have a fairly extensive "white list" of cookies that I want to retain. Mostly these contain login credentials for various sites. I am now having problems losing all my logins. Before when I ran CCleaner, it would clear all my cookies but leave my white list cookies alone as it is intended to do, but recently it has started to clear everything. After I run CCleaner the white list remains in the right side of the cookie panel, so it seems like the cookies still exist in some way, but when I access one of the sites I have to manually login. I am seeing this behavior in all the browsers I use (IE, FF, and Chrome). Is this a CCleaner problem, a Windows issue, or something else? I am running what seems to be the latest version of CCleaner (5.23.5808 for 64-bit), and Win 10 Pro v1607, build 14393.351 (also the most recent). Link to comment Share on other sites More sharing options...
Moderators mta Posted November 1, 2016 Moderators Share Posted November 1, 2016 did this only start happening with CC v5.23 ? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Ray! Posted November 2, 2016 Share Posted November 2, 2016 I've been having exactly the same issues for the last week or so, with the latest version. Whether I close down IE, or leave it open, and do a clean, when I check for cookies (I get a notification that IE hasn't been closed and then force a closure) and there's a whole new batch of cookies in the left panel. If I do two cleans in succession, all of my login details etc get deleted from white listed accounts. Thoughts, Musings, Ideas and Images from South Gippslandhttp://australianimage.com.au/wordpress/ Link to comment Share on other sites More sharing options...
Moderators mta Posted November 2, 2016 Moderators Share Posted November 2, 2016 I'm not sure exactly what, but I know IE cleaning is one of the issues with v5.23 that is being looked into. Suggest you revert back to v5.22 (available from FileHippo) until a solution is released. And it's always good to welcome another Aussie to the forums. (even Victorians) Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Ray! Posted November 2, 2016 Share Posted November 2, 2016 OI! Us Australian Mexicans are the backbone of the country. Thoughts, Musings, Ideas and Images from South Gippslandhttp://australianimage.com.au/wordpress/ Link to comment Share on other sites More sharing options...
hodag Posted November 2, 2016 Author Share Posted November 2, 2016 did this only start happening with CC v5.23 ? Yes, I think so. Like the other poster above, this started happening a week to ten days ago. The reason I asked about Windows in my original message is that Microsoft pushed a fairly large update to Win 10 last week as well, but I suspect this is CCleaner related. Note that this problem is not isolated to IE cookies since I have the same issue with Firefox and Chrome cookies. Link to comment Share on other sites More sharing options...
Ray! Posted November 2, 2016 Share Posted November 2, 2016 Well, it looks like it's getting worse. I've had CCleaner set so it runs on startup and this morning it deleted all of my approved logins. Thoughts, Musings, Ideas and Images from South Gippslandhttp://australianimage.com.au/wordpress/ Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 2, 2016 Moderators Share Posted November 2, 2016 Perhaps go back to build 5.22 until this gets sorted out. http://filehippo.com/download_ccleaner/70306/ Let us know if this helps the deleting logins issue. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
hodag Posted November 2, 2016 Author Share Posted November 2, 2016 Confirmed that it is a problem with release 5.23. As suggested I grabbed 5.22 from FileHippo, reinstalled, ran a cleaning and my cookies are still intact. Link to comment Share on other sites More sharing options...
Ray! Posted November 3, 2016 Share Posted November 3, 2016 I installed 5.22 and it appears to be behaving. Thoughts, Musings, Ideas and Images from South Gippslandhttp://australianimage.com.au/wordpress/ Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 3, 2016 Moderators Share Posted November 3, 2016 Thanks for confirming going back a build solved the issue. As you know, the devs are aware about this. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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