hodag

I have been using CCleaner for a very long time, but since MS Edge came out I have practically stopped because every time I run a clean it erases all my passwords. For sites I care about, I have protected the cookies associated with those sites so I should not lose those passwords. However, when I browse "Web Credential Manager" after running a clean all my stored entries are wiped. In CCleaner configuration have the following boxes unchecked: On the Windows tab: Under MS Edge: Cookies Saved form information Saved passwords Under Internet Explorer: Cookies Autocomplete form history Saved passwords Under Windows Explorer Network passwords Under the Applications tab: I also use CC Enhancer and have all the options checks for Windows except: MS Edge favorites backup MS Edge favorites icons Windows PowerShell Windows Shellbags I have a lot of other options unchecked for FF, Thunderbird, and Chrome and those seem to work properly - it is just Edge that seems to have a problem. What am I missing?

Computers should not have 20+GB of error logs so you are probably correct that you have a physical memory problem. If removing and reseating the DRAM strips didn't fix the problem, you probably have a defective chip. That is the bad news, but the good news is that most DRAM is guaranteed for life and the manufacturers will swap it out. Run the Microsoft Memory Diagnostic Tool to determine this for sure. The tool can be downloaded from Microsoft, and it comes bundled with Win 10. If you have Win 10, press the Windows key and R, type MDSCHED into the dialog box, and press enter. The program will want to reboot your system and it may run for a long time but if you have bad DRAM it will find it. Bad DRAM is not unusual, I have had to swap memory on two different computers in recent memory and in both cases I bought a well-known and respected brand. Just figure out what is bad and send it back for exchange; the manufacturers are used to it. Just make sure you check the manufacturer's web site so that you get the right authorization form and mailing address.

I have used CCleaner for years, mostly with IE, and had few issues. A few weeks ago, I finally switched browers from IE to Edge and have been having problems with CCleaner doing a little too complete job of cleaning. In addition to wiping some protected cookies, it has been deleting my favorites list. Since I just switched browsers and IE is still installed this is not such a huge deal because I can just import my old bookmarks again, but it will be problematic soon. I had a similar problem with CCleaner erasing things it shouldn't have when upgrading from 5.22 to 5.23 and was advised to roll back to 5.22 (which I did). I note that the upgrades to 5.24 are silent on any cure for these issues. Is it perhaps peculiar to certain versions of Windows? I am on Win 10 Pro with a 64 bit architecture and mostly running just vanilla MS applications so there should be nothing too strange other than the OS.

Posted a thread here with the details. Reverting to the previous version fixed the problem so there must be a bug in the last release. https://forum.piriform.com/index.php?showtopic=47258

Confirmed that it is a problem with release 5.23. As suggested I grabbed 5.22 from FileHippo, reinstalled, ran a cleaning and my cookies are still intact.

Yes, I think so. Like the other poster above, this started happening a week to ten days ago. The reason I asked about Windows in my original message is that Microsoft pushed a fairly large update to Win 10 last week as well, but I suspect this is CCleaner related. Note that this problem is not isolated to IE cookies since I have the same issue with Firefox and Chrome cookies.

I have used CCleaner for many years now and I have a fairly extensive "white list" of cookies that I want to retain. Mostly these contain login credentials for various sites. I am now having problems losing all my logins. Before when I ran CCleaner, it would clear all my cookies but leave my white list cookies alone as it is intended to do, but recently it has started to clear everything. After I run CCleaner the white list remains in the right side of the cookie panel, so it seems like the cookies still exist in some way, but when I access one of the sites I have to manually login. I am seeing this behavior in all the browsers I use (IE, FF, and Chrome). Is this a CCleaner problem, a Windows issue, or something else? I am running what seems to be the latest version of CCleaner (5.23.5808 for 64-bit), and Win 10 Pro v1607, build 14393.351 (also the most recent).

I know that CCleaner treats flash cookies differently than regular browser cookies, and frankly that is a bit of a problem. To maintain optimal privacy it is necessary to clean out the flash cookies periodically, but at the same time there are some cookies that a user wants to maintain. Can we get a "white list" feature similar to the one for browser cookies? There are apps out there, like Nirsoft's Flashcookieview, that will list the cookies (and their contents) so I assume the structure of the cookie files themselves are not some deep dark secret. If we had a whitelist feature I could turn the flash cleaning features already in CCleaner back on. Pretty please ?

I was surfing in "protected mode" but I toggled that off and restarted IE9 and got the same results. I am running Win 7 Pro and have tried both the 32 and 64 bit executables with the 32 bit IE9 browser, but get the same results. Looking under my CCleaner folder there are only five entries: - Folder with the language DLL files - 32 bit executable - 64 bit executable - Ccleaner.ini - Uninstaller My ini file is this: [Options] Language=1033 SkipUAC=1 UpdateKey=02/19/2013 05:34:25 PM CookiesToSave=disqus.com|dslreports.com|finance.yahoo.com|forum.piriform.com|google.com WINDOW_TOP=122 WINDOW_WIDTH=733 WINDOW_HEIGHT=524 DelayTemp=0 HideWarnings=1 AutoClose=1 MSG_CONFIRMCLEAN=False I normally have more options checked and cookies protected, but since I am working from a totally clean install most of my old settings are gone. Just to be sure, I rolled back to an earlier version of Ccleaner from a January 19 full disk backup (that was v 3.26.1888) and am having the same issues with that one. I also probed around my old backups to confirm locations. This might be a Win 7 issue since while it does store cookies, it only does so in the temportary folder under appdata\roaming\microsoft\windows\temporaryinternetfiles while it was previously storing them under appdata\roaming\microsoft\windows\cookies and as noted above, turning protect mode on and off does nothing to change this. If looks as though CCleaner leaves the cookies in the temp folder alone, but Windows is looking in the cookie folder and not finding the preserved cookies. If you have any idea how to get Win 7 to store them in the right place then I would love to hear it. I have probed my registry and the cookie related keys seem to be pointing to the right folder so I am running out of things to check!

Before I posted I searched this forum for hints and saw other discussions regarding other cleaners and add-ons. I can verify that I uninstalled all of those and am running only the pure vanilla Ccleaner as it installs itself. I even checked the ini file to verify that it shows a list of the cookies I want to protect (it does) and the ini file is the ccleaner.ini that Ccleaner creates, not the community winapp2.ini.

I have been using Ccleaner for several years now, without any problems, but I am now having problems with cookie retention. A week or so ago I had to do a system restore (from an Acronis TrueImage backup) and ever since then Ccleaner deletes ALL my cookies including the ones I have chosen to protect. I have tried to fix this several times including uninstalling the program and clearing out any residual data, I removed CCenhancer to make sure it was not that, I have deleted all my cookies with IE9, reinstalled Ccleaner from scratch (release 3.27.1900 for 64-bit) with the defaults untouched. However, each time it takes all the cookies and sends them to electron heaven. I have also been having issues with scrambling of my IE favorites bar (the links are there but the order is destroyed) and my desktop keeps wanting to change my background pic. Is this a corrupt user profile or something?

First of all, thanks for some great software. CCleaner is great, as are Recuva and Defraggler (haven't tried Speccy yet). One suggestion that I will post here, but it really applies to all your products, is to streamline the install process. Since you publish updates frequently, can you tweak the installer so that it remembers the install options? That would allow an automated upgrade instead of having to download an installer package and answer the various questions every time. It gets rather tedious after a while! You can also consider a "Piriform Suite" type of upgrade path that would allow the user to update all Piriform applications at once. So, if I am running a CC session and the software senses a new version, it could offer to update all my Piriform software at once. Obviously not every user would welcome autoupdates of everything but since you seem to have figured out how to store darn near everything else in configuration files why not the install options?

CCleaner is a great program (Recuva and Defraggler are not too shabby either). 1. Allow expert users to configure a setting that allows the registry cleaner to delete entries automatically (with or without automatic backup). It would be nice to just include a registry clean when you do a file clean (one button and it does all its jobs). I know that you do it this way to protect some users from killing their registry, but those of use that know what we are doing should have the option to shoot ourselves in the head! 2. The new "System Restore" feature is a very nice addition. However, can you allow it to multiselect more than one checkpoint? I recently did a full Windows install and between all the software installs and the Windows / Office updates downloaded, it must have created over 25 checkpoints. I only needed to save the last 5 or so to be safe so it would have been nice to do a "Shift-Click" to select the unneeded ones. 3. Can you get CCleaner to remember the previous install settings? It is great that you update the program so often, but it gets tedious having to go through the installer routine every time.