Aashishkebab Posted February 17 Share Posted February 17 I purchased a key a while back for Pro. It no longer works. When I try to have the key sent to me via email, it says it expired in 1970 (Epoch time). Clearly a bug, please fix. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted February 17 Moderators Share Posted February 17 A 1970 'null' date simply indicates that the licence was cancelled, replaced, expired, (or was removed as pirated). If you believe that yours shouldn't have expired then the best course of action is to email the support team at support@ccleaner.com. However before doing that you should note that with Recuva the Free version works exactly the same as the Pro version. There are no function 'extras' in Recuva Pro. (Well apart from the ability to recover from a virtual drive, and who uses those nowadays?). With Recuva your payment for a licence is simply for automatic updates (there hasn't been a feature update needed to Recuva for years now) and for priority support. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Aashishkebab Posted February 17 Author Share Posted February 17 Quote who uses those nowadays? Me. I run virtual machines. Quote support@ccleaner.com I couldn't find a support anywhere on their website, thanks. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted February 17 Moderators Share Posted February 17 There is also a support form here: https://support.ccleaner.com/s/contact-form?language=en_US&form=general You do get an automated ticket number and automated email response if you use the form, and then later someone will email you. However if you have already emailed them then making more than one support request can just slow the reply down. I'm not sure how quickly 'real people' are replying at the moment, it was taking over a week last year but does seem to have got quicker again with some saying they had an email from a support person within a couple of hours of contacting them. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now